VKYC analyst

1 Minute ago • Upto 1 Years

Job Summary

Job Description

This role involves conducting customer identification and due diligence through video calls, ensuring accuracy and adherence to timelines. The VKYC analyst will be responsible for capturing call interactions, maintaining low defect rates, and providing excellent customer service while following regulatory and compliance standards.

Must have:

Carry out customer identification process through video calls
Perform due diligence checks & review KYC documentation through video calls
Be consistent, thorough, accurate and credible while performing duties
Be time bound & ensure requests are closed within stipulated timelines
Complete and accurate capture of call interactions
Ensure defect rates are kept under acceptable levels
Exhibit the highest standards of customer service
Ensure all laid down systems and processes are followed

Good to have:

Proficiency in any vernacular language

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

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Job Details

what will you do?

carry out customer identification process through video calls
performing due diligence checks & reviewing KYC documentation through video calls
need to be consistent, thorough, accurate and credible while performing duties
need to be time bound & ensure the requests are closed with in stipulated timelines
complete and accurate capture of call interactions
need to ensure defect rates are kept under acceptable levels
must exhibit the highest standards of customer service to ensure customers are comfortable through the verification process and abide by the grooming standards required for the said role
ensure all laid down systems and processes are followed as stipulated by the regulatory and compliance standards

you should apply if you:

are a graduate with 0-1 year of work experience in a customer service environment. freshers can be considered
excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus
knowledge of customer service principles and practices
customer service orientation with attention to detail and accuracy
ready to work in rotational shifts in 24 x 7 environments
need to work 6 days a week and might involve a roaster during the weekends
weekly day offs can be on any day of the week