Volunteer Coordinator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.   If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.     ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. POSITION SUMMARY: The Volunteer Coordinator Role supports World Relief’s efforts of building a vibrant community engagement structure that positively impacts clients, World Relief, the church, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, in fostering welcoming communities for mutual transformation through building a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and providing ongoing support and development of volunteer engagement pathways.       The Volunteer Coordinator will be responsible for the successful implementation and oversight of volunteer programming that directly supports refugee services programming including training, placement, engagement, retention and recognition.   This is a limited-term position funded through a grant agreement until August 15, 2025 and contingent upon funding extension. ROLE & RESPONSIBILITIES: Volunteer Recruitment Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers into meaningful experiences in resettlement and integration services    Represent World Relief at events in order to promote and recruit volunteer opportunities      Volunteer Training  Ensure the provision of orientation and training to incoming groups and volunteers    Collaborate with other departments in the scheduling, development, coordination and facilitation of volunteer orientations and trainings   Develop and conduct refresher and leadership development training sessions for existing volunteers      Volunteer Placement     Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.   Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.    Manage and maintain data related to volunteer activities and report on volunteer activities for federal or private grants and internal use.      Volunteer Engagement & Retention   Work closely with all departments to guide, identify and support volunteer staffing needs in the area of resettlement services    Create and plan opportunities for meaningful check-ins and volunteer recognition throughout the year  Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers    Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes      Programs and Services Collaboration:      Collaborate with programs staff to create and support church and volunteer engagement opportunities.    Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.      Attend various departmental meetings to share volunteer input on client experiences in early resettlement, and to better guide volunteers in assisting to meet programmatic and missional goals.   Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff      JOB REQUIREMENTS: Mature and personal Christian faith  Committed to the mission, vision, and values of World Relief Desire to serve and empower the Church to impact vulnerable communities Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document Cross-cultural experience and an ability to train and educate adult learners about cross-cultural relationships and dynamics  A passion for engaging volunteers in service opportunities  Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals and teams toward a common purpose  Self-motivated and able to plan and achieve goals with minimal supervision      Must have ability to multi-task, be detail oriented and organized   Familiarity and ease of use in basic computer programs (Word, Excel, Publisher, Power Point, databases) and the ability to manage data; other design/marketing skills a plus   Driver’s license and access to a vehicle required   Periodic evening and weekend availability required    PREFERRED QUALIFICATIONS: Bachelor’s degree preferred  Strong leadership skills to motivate and inspire a diverse group of people   Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups   Ability to multi-task and manage multiple deadlines    Must have the ability to work under pressure with flexibility in a virtual or in- person team setting   Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals   Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization    Able to perform well in spite of complex or ambiguous challenges    Able to build positive inter-departmental relationships    A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details