Warranty Technician
Job Summary
Job Description
This role involves tracking and monitoring warranty responses, claims, and performance for manufacturing plants, ensuring timely analysis and resolution. The technician will update performance trackers, analyze received parts, and lead meetings with plants to review performance, manage charges, implement corrective actions, and handle disputes, while reporting risks and opportunities.
Must have:
- Track response times for part analysis, claims, and performance.
- Monitor monthly/annual warranty performance against client metrics.
- Update performance/returned parts trackers.
- Analyze warranties/parts received by manufacturing plants.
- Lead meetings with plants to review performance and manage charges.
- Implement corrective and preventive actions.
- Approve charges to finance and receive customer credits.
- Handle general disputes and report risks and opportunities.
- Career in Industrial Engineering, Electromechanics or Manufacturing.
- English proficiency (50% spoken and written).
- Teamwork skills.
- General computer knowledge.
- Experience with vehicle assembly plants.
- Knowledge of vehicle electrical components.
- Analysis and problem-solving skills.
2 skills required
Job Details
Competencies and required skills
- Career in Industrial Engineering, Electromechanics or Manufacturing.
- English 50% (Spoken and Written).
- Teamwork skills.
- General computer knowledge
- Experience working with vehicle assembly plants, including knowledge of the processes and functions of vehicle electrical components.
- Analysis and problem solving.
General Functions
- Track response in established times for analysis of parts, claims, performance, self-assessments of manufacturing plants (return of parts, classification of claims, containment, root cause, corrective action, lesson learned, etc.).
- Monitor monthly/annual performance of guarantees in relation to client metrics.
- Update trackers of performance/returned parts.
- Analysis of warranties/parts received by manufacturing plants,
- Lead meetings with plants to review performance, guarantee charges, reclassification of charges, implementation of corrective and preventive actions, approval of charges to finance, receipt of customer credits, disputes in general, reporting risks and opportunities.
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About The Company
Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries. Visitaptiv.com.
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