Wealth Delivery Team – Operations Manager (UK Wide)

Mercer is seeking a proactive and results-oriented Operations Manager to lead and oversee the ongoing operational activities within our organisation, with a focus on continuous improvement and strategic transformation. The role holder will work closely with the Wealth Leadership Team to translate strategic objectives into effective operational routines, ensuring consistent performance, responsiveness to evolving business needs, and the successful delivery of transformation initiatives that improve efficiency and service quality.

We will count on you to:

• Oversee the day-to-day operational activities, ensuring they align with organisational standards and objectives.
• Lead and support process improvement initiatives, including automation and digital solutions, to enhance operational efficiency.
• Collaborate with teams across functions to identify opportunities for process optimisation, automation, and operational enhancements.
• Develop and implement standard operating procedures, best practices, and change management strategies to facilitate smooth adoption of new operational practices.
• Monitor operational performance metrics, analyse data, and report on key indicators to ensure targets are met and improvements are sustained.
• Act as a trusted operational and strategic advisor to senior leadership, providing insights and recommendations to support decision-making and transformation efforts.
• Coordinate with technology, process, and business teams to design, deploy, and maintain scalable operational solutions.
• Manage stakeholder engagement and communication to ensure clarity, alignment, and support for operational and transformation activities.
• Lead initiatives to enhance operational resilience, risk management, and compliance, supporting both BAU and strategic change.

What you need to have:

• Proven experience in managing operational functions, process improvement, or large-scale transformation initiatives.
• Strong organisational and project management skills, with the ability to oversee multiple ongoing activities.
• Excellent stakeholder management and communication skills.
• Ability to analyse operational and process data and translate insights into actionable improvements.
• Experience in implementing process changes, automation, and driving organisational adoption of new practices.

What makes you stand out:

• An understanding of digital technology and the opportunities it brings to business transformation.
• Experience of working with a recognised project management methodology.
• An ability to understand different working styles, approaches and audiences. In response adapting correspondence, conversations and tactics accordingly.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.