Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.

Blink Health

Executive Service Desk Technician

Certified Pharmacy Technician - Data Entry

Senior Manager, Tools & Systems

Pharmacy Benefits Specialist

Field Practice Access Manager

Pharmacy Insurance Verification Specialist

Patient Care Coordinator

The Executive Service Desk Technician will be a core member of the Service Desk team, providing comprehensive IT support for end-users and operational teams within Blink Health, with a focus on delivering high-touch IT support to executive team members at the NYC office. Responsibilities include providing white-glove technical assistance for MacOS and Windows devices, supporting remote access tools, setting up and maintaining mobile devices, performing onsite support tasks, monitoring and resolving issues using Jira, and partnering with internal teams. The role requires remaining onsite Monday-Friday during business hours and participating in an on-call rotation, with occasional travel. The role requires a service-oriented mindset and the ability to remain composed under pressure.

<div>Company Overview: <a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.&nbsp; Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.&nbsp; <a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.&nbsp; We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</div><div>Who You Are You are an experienced Executive Service Desk Technician with a track record of successfully addressing technical challenges and delivering outstanding service in fast-paced, growing organizations. You are adept at identifying, diagnosing, and resolving application and hardware issues while maintaining a strong focus on documentation and user satisfaction. You're a highly presentable and professional communicator, skilled in building trust with stakeholders of all levels—especially senior leadership. You excel at delivering white-glove, concierge-level support to executive users in corporate settings. What You'll Do <ul> <li>Serve as a core member of the Service Desk team, providing comprehensive IT support for end-users and operational teams within Blink Health.</li> <li>Deliver focused, high-touch IT support for executive team members at the NYC office, ensuring an exceptional, proactive, and discreet service experience.</li> <li>Provide white-glove technical assistance for MacOS and Windows devices, tailored to the needs and preferences of high-level stakeholders.</li> <li>Support remote access technologies and tools, including Okta, Google Workspace, Zoom, Slack, and various SaaS platforms.</li> <li>Set up, configure, and maintain mobile devices (iPhones, iPads) and manage secure communications.</li> <li>Perform onsite support tasks such as desk moves, hardware setups, and audio/visual preparations for executive meetings and presentations.</li> <li>Monitor, track, and resolve issues using Jira; ensure resolution quality and executive satisfaction are prioritized and documented.</li> <li>Anticipate needs and prevent recurring issues through proactive support, user education, and systems optimization.</li> <li>Partner with internal teams such as DevOps, Security, Software Engineering, and Pharmacy Operations to resolve cross-functional challenges.</li> <li>Remain onsite Monday–Friday during business hours to provide responsive, face-to-face support.</li> <li>Participate in an on-call rotation for remote support (Saturdays 9 a.m. – 5 p.m. ET); occasional travel may be required.</li> </ul> What You'll Need <ul> <li>5+ years of IT support experience, preferably in hybrid corporate environments.</li> <li>Proven success delivering executive-level and white-glove support to C-suite and senior leaders.</li> <li>Technical proficiency with MacOS, Windows, Okta, Zoom, Google Workspace, Slack, and Jira/Confluence.</li> <li>Hands-on experience with MDM platforms such as Jamf or Intune.</li> <li>Familiarity with video conferencing setup, particularly in executive boardroom settings.</li> <li>Experience with Amazon Connect and Zendesk is a plus.</li> <li>Strong organizational skills with experience in IT asset management and process documentation.</li> <li>A professional, polished demeanor; service-oriented mindset; and the ability to remain composed under pressure.</li> <li>Excellent verbal and written communication skills and a customer-first attitude.</li> <li>A desire to learn and adapt in a dynamic, fast-paced environment.</li> </ul> Location This is a fully onsite role based in New York City. &nbsp; &nbsp;</div><div>Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.&nbsp; At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.&nbsp; Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

Facilities & Office Coordinator

Technical Compliance Process Officer

Finance Officer

Reconciliation Analyst

Customer Service Agent - English Speaking

Online Support Operator

Gaming Coordinator

Community Manager (Sports)

Basketball Trader

<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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