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Electronic Arts

Case Manager, People Relations

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As a Case Manager at Electronic Arts, you will investigate and resolve sensitive employee concerns related to discrimination, harassment, and other workplace conflicts. You will maintain confidentiality, prepare detailed reports, and partner with legal and HR departments. The role involves advising on interventions, identifying case trends, and facilitating training to enhance employee relations skills. You will contribute to creating a fair and inclusive workplace environment.

Commercial Counsel

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Most companies call it HR. But at Electronic Arts, we made the deliberate decision to brand our organization People Experience (PE). PE is not just a play on words: it's a team of cultural stewards who carefully create programs and talent strategies that directly impact our teams' experience. For the better. We enable our People to achieve the most meaningful work of their careers.

We are looking for a Case Manager, who is a people relations investigation expert to support our North American region. In this remote US based role from an EA entity, you will report to our Director of People Relations. You excel at navigating complex concerns of retaliation, discrimination, bullying, harassment, and other workplace conflicts. You must have a desire to provide a positive employee experience during investigations and facilitate successful workplace restoration.

Responsibilities

Promptly, objectively, and thoroughly investigate and resolve sensitive employee concerns and escalated conflicts.
Maintain trust in PR's process by upholding confidentiality, ensuring employees feel heard, providing appropriate follow up, and setting clear expectations with employees on the scope and purpose of the investigation.
Analyze witness accounts and documentary evidence, update team case management system, maintain accurate notes, prepare in-depth case reports, and draft executive summaries.
Partner with EA's Legal department and People Experience (HR) throughout the investigative process and share case insights and recommendations for resolution that incorporate local legislation/regulations, company policies, and EA values.
Advise People Experience partners on interventions to address workplace concerns, de-escalate conflict, and create customized workplace restoration strategies following an investigation to provide lasting resolution.
Identify case trends and work with the Workforce Engagement team on proactive policy implementation that manages risk and reflects company culture.
Prepare and facilitate training and other consultative materials to enhance employee relations skill set among People Experience partners and People Managers.
Recommend process enhancements to increase PR efficacy and support the continued creation of best-in-class COE.
Required Qualifications

You have experience conducting investigations related to allegations of discrimination, harassment and retaliation and other policy violations.
You have advanced writing and communication skills with experience issue spotting, preparing investigation reports, and providing constructive feedback.
You have expertise with difficult conversations, including maintaining composure and demonstrating empathy while achieving productive resolution.
You are proficient using data to identify insights that guide action.
You are able to navigate ambiguity, implement solutions and maintain effective relationships with multiple stakeholders at all stages of the investigation process.
You have enthusiasm and interest in participating in the continued building of a newer COE.
You have a genuine desire to provide and promote a fair and positive experience and inclusive culture.
Experience preparing position statements or other legal documents
8+ years of experience investigating and advising on complex employment law-related matters.
Knowledge and application of relevant HR best practices, employment law standards and workplace investigative protocols.
Occasional travel may be required.
COMPENSATION AND BENEFITS 
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria)  * $107,600 - $147,100 CAD
* California (depending on location e.g. Los Angeles vs. Sacramento)  * $122,400 - $176,300 USD
* Colorado (depending on location e.g. Denver vs. Colorado Springs)  * $131,000 - $174,800 USD
* Illinois (depending on location e.g. Chicago vs Illinois City) *$115,700 - $147,800 USD
* Minnesota (depending on location e.g. Minneapolis vs Saint Paul) *$115,700 - $147,800 USD
* Jersey City, NJ  * $142,000 - $176,300 USD
* New York (depending on location e.g. Manhattan vs. Buffalo)  * $115,700 - $176,300 USD
* Washington (depending on location e.g. Seattle vs. Spokane)  * $115,700 - $163,100 USD
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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The Team Lead - Documentation role at Adyen involves leading a team of writers to create documentation for developers, including API documentation, SDKs, Release Notes, and integration guides. The lead will support the team's projects and professional growth, ensure a great docs experience, and help automate and optimize documentation and tooling. The role also includes partnering on strategic initiatives with the Global Team Lead and collaborating with stakeholders to understand their needs, advance business goals, and socialize the team's impact.

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie &amp; Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.

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<h3>This is Adyen</h3> Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp; For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. &nbsp; <h3>Team Lead - Documentation</h3> Technical writers at Adyen play a key role in connecting our external users, developers, product teams, developer advocates, and support teams. As our product and development teams expand globally, we're searching for a Documentation Team Lead to partner with the Global Documentation Team Lead. Together, you will guide a talented group of writers who are instrumental in documenting our high-impact solutions for a developer audience including: API documentation, SDKs, Release Notes, and integration guides. In this role, you will work closely with the Global Documentation Team Lead, contributing to strategic initiatives and directly managing a team focused on creating exceptional documentation for our developer community. &nbsp; <h3>What you'll do</h3> Lead a high-performing team of writers <ul> <li>Support the projects and professional growth of writers as they document complex product capabilities</li> <li>Help your team deliver a docs experience that developers will love</li> <li>Help strategize solutions to automate and optimize our docs and tooling</li> </ul> Partner on driving strategic initiatives <ul> <li>Set your team’s priorities in alignment with broader business goals</li> <li>Collaborate with the Global Team Lead on strategic initiatives for the Developer Experience and Docs teams</li> <li>Co-lead and execute Adyen’s AI developer experience strategy</li> </ul> Help build and drive collaborative engagement <ul> <li>Engage with stakeholders and collaborators in Product, Engineering, UX, Support, and other functions to understand their business needs, identify opportunities for partnership, advance business goals, and socialize your team's value and impact</li> <li>Remove blockers and improve ways of working across teams</li> </ul> &nbsp; <h3>Who you are</h3> <ul> <li>Minimum 2-3 years experience managing documentation teams, preferably in API docs</li> <li>Experience in leading documentation projects and initiatives (for example, scaling or automation solutions, or migration to new tooling or workflows)</li> <li>Able to work on multiple projects simultaneously in a fast-paced, dynamic environment</li> <li>Experience working with cross-functional leads and stakeholders, gathering support and buy-in for key initiatives&nbsp;</li> <li>Ability to effectively inspire, influence, and communicate across all levels of management</li> <li>Partner effectively with developers, product managers, and technical writers to deliver quality documentation</li> <li>Experience writing documentation for UI components, SDKs, and APIs a strong plus</li> <li>Proficiency in using Git and working with a docs-as-code workflow is helpful</li> <li>Open to some domestic and international travel</li> </ul> &nbsp; The annual base salary range for this role is $180,000 - $243,000; to learn more about our compensation philosophy, please click <a href="https://docs.google.com/document/d/11U2tgFev7p271JMQWMApZjtpJ3pGHNES7EvscXnsH3k/edit?usp=sharing">here</a>. &nbsp; Our Diversity, Equity and Inclusion commitments&nbsp; Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.&nbsp; Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! &nbsp; What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. <a href="https://careers.adyen.com/how-we-hire">Learn more about our hiring process here</a>. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. &nbsp; This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the Chicago office.

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