At Quince, we’re not just building teams; we’re seeking individuals who are ready to make significant contributions in a streamlined and efficient environment. Our organizational structure is intentionally lean, allowing team members to have a major impact swiftly and efficiently. This approach ensures that innovation and decision-making processes thrive, enabling you to focus on what truly matters - achieving results and advancing our mission. We craft roles that are not only vital to our business needs but also provide substantial opportunities to make a meaningful impact. Our aim is for every employee’s efforts to directly advance our mission of delivering high-quality products at fair prices.

quience

CX AI Workflow Specialist

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As a CX AI Workflow Specialist at Quince, you will enhance the effectiveness and consistency of CX AI initiatives. This involves leading quality assurance, designing Agent Operating Procedures, and collaborating with cross-functional teams to refine AI-enabled support workflows. The role requires a blend of CX, systems thinking, and AI tooling expertise, ideal for dynamic environments.

Software Development Engineer - 2 : DevOps

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">OUR STORY</h2><p class="my-4 text-gray-700 leading-relaxed">Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">OUR VALUES</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><em>Customer First.</em> Customer satisfaction is our highest priority.</li><li class="leading-relaxed"><em>High Quality.</em> True quality is a combination of premium materials and high production standards that everyone can feel good about.</li><li class="leading-relaxed"><em>Essential design.</em> We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.</li><li class="leading-relaxed"><em>Always a better deal.</em> Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.</li><li class="leading-relaxed"><em>Environmentally and Socially conscious.</em> We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">OUR TEAM AND SUCCESS</h2><p class="my-4 text-gray-700 leading-relaxed">Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">CX AI Workflow Specialist</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Overview</h3><p class="my-4 text-gray-700 leading-relaxed">As a <strong>CX AI Workflow Specialist</strong>, you will play a critical role in enhancing the effectiveness and consistency of Quince’s CX AI initiatives. You’ll lead quality assurance initiatives, design and maintain Agent Operating Procedures (AOPs), and partner with cross-functional teams to build and refine AI-enabled support workflows. This role sits at the intersection of CX, systems thinking, and AI tooling—and is ideal for someone who thrives in dynamic, fast-evolving environments.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Competencies</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">AI & Systems Fluency</li><li class="leading-relaxed">Analytical & Process Design</li><li class="leading-relaxed">Clear Communication & Documentation</li><li class="leading-relaxed">Ownership & Continuous Improvement</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities Include:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">AI Tools Configuration</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Author and iterate AI Agent Operating Procedures to ensure alignment with product, policy, and customer expectations.</li><li class="leading-relaxed">Collaborate with CS leadership to map customer journeys and align AI responses accordingly.</li><li class="leading-relaxed">Monitor the performance of AI-powered tools and co-pilot features to identify improvement opportunities.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Quality Assurance (QA) & Testing</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define quality standards, calibration procedures, and feedback loops</li><li class="leading-relaxed">Implement scalable QA frameworks to evaluate CS AI agent performance.</li><li class="leading-relaxed">Fine-tune AI responses, in partnership with the Knowledge lead, to reflect brand tone and reduce hallucinations or mismatches.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Cross-functional Collaboration</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with engineering, product, and CX teams to prioritize improvements.</li><li class="leading-relaxed">Partner with the enablement team to create documentation and training materials for internal teams on using AI agents effectively.</li><li class="leading-relaxed">Monitor and report on performance KPIs, recommending improvements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications Include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2–5 years in Customer Support, CX Ops, or a related AI/QA/process design role.</li><li class="leading-relaxed">Experience with quality frameworks</li><li class="leading-relaxed">Strong written communication skills; experience drafting knowledge base or SOP content.</li><li class="leading-relaxed">Experience with large language model (LLM) fine-tuning or prompt design.</li><li class="leading-relaxed">Systems thinker with a bias for structure, process optimization, and tooling.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with tools like Sidekick in <em>Gladly</em>, Fin In Intercom, Decagon, etc.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Performance Indicators (KPIs)</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">AI Customer Satisfaction (CSAT) scores at or above 4.6</li><li class="leading-relaxed">Accuracy > 95%</li><li class="leading-relaxed">Containment rate > 40%</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Employment Opportunity (EEO) Statement</h3><p class="my-4 text-gray-700 leading-relaxed">Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.</p><p class="my-4 text-gray-700 leading-relaxed"><em>We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.</em></p><p class="my-4 text-gray-700 leading-relaxed">Pay Range</p><p class="my-4 text-gray-700 leading-relaxed">$93,000 - $118,000 USD</p><p class="my-4 text-gray-700 leading-relaxed">Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p><p class="my-4 text-gray-700 leading-relaxed">If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Security Advisory: Beware of Frauds</strong></p><p class="my-4 text-gray-700 leading-relaxed">At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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N-iX is a software development service company that helps businesses across the globe develop successful software products. Our customer is the European online car market, with over 30 million monthly users. You will be part of a cross-functional agile team, contributing to building the digital platform and shaping the future of online car markets, enhancing user experience for millions of car buyers and sellers. The role involves full software lifecycle engagement, from design to development to deployment, monitoring, and support, and building user-centric web applications.

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<p class="my-4 text-gray-700 leading-relaxed"><strong>N-iX</strong> is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in nine countries - Poland, Ukraine, Sweden, Romania, Bulgaria, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. Currently <strong>N-iX</strong> is looking for a <strong>Senior FullStack Software Engineer</strong> to join one of our projects.</p><p class="my-4 text-gray-700 leading-relaxed">Our customer is the European online car market, with over 30 million monthly users and a presence in 18 countries. You will work alongside some very talented and dedicated individuals, you will be part of a cross-functional agile team that contributes to building the digital platform and play a pivotal role in shaping the future of online car markets and enhancing the user experience for millions of car buyers and sellers.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Taking part in daily agile ceremonies, brainstorming on innovative ideas that challenge the status quo, and helping to implement solutions.</li><li class="leading-relaxed">Acting as an advocate for ownership & highest code quality, as well as contributing to the health of the infrastructure.</li><li class="leading-relaxed">Raising the bar and elevating the team by sharing knowledge and best practices, while always seeking improvements and facilitating progress.</li><li class="leading-relaxed">Engage in the full software lifecycle  - from design and development to deployment, monitoring, and support.</li><li class="leading-relaxed">Build user-centric web applications by translating mockups into accessible, performant front-end components.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be able to work within <strong>Canadian Timezone (EDT).</strong></li><li class="leading-relaxed">4+ years developing reliable, highly available, and scalable software.</li><li class="leading-relaxed">Strong proficiency with backend development (Typescript/Node.js, Python).</li><li class="leading-relaxed">Strong understanding of software architecture and design patterns.</li><li class="leading-relaxed">Firm grasp of clean code principles and coding standards.</li><li class="leading-relaxed">Hands-on experience in Django and/or FastAPI.</li><li class="leading-relaxed">Experience with APIs and developing in a service-based application environment</li><li class="leading-relaxed">Good knowledge of SQL & NoSQL datastores (Postgres, Redis).</li><li class="leading-relaxed">Strong proficiency with frontend development (HTML, CSS, JavaScript/Typescript).</li><li class="leading-relaxed">Strong proficiency with Vue.js or other component-based frameworks.</li><li class="leading-relaxed">Experience building optimized UIs for performance.</li><li class="leading-relaxed">Knowledge of modern cloud infrastructures and tools, such as AWS and Docker.</li><li class="leading-relaxed">Experience with AI tooling such as Copilot.</li><li class="leading-relaxed">Proficiency with version control systems such as Git/GitHub.</li><li class="leading-relaxed">Experience working within a formal CI/CD pipeline (we focus on GitHub Actions).</li><li class="leading-relaxed">Experience with logging, monitoring, and alerting services like Datadog.</li><li class="leading-relaxed">Solid approach to testing and ensuring the quality of the code of the backend and frontend.</li><li class="leading-relaxed">Experience building and consuming APIs in service-oriented environments.</li><li class="leading-relaxed">Skilled in version control (Git) and working within structured CI/CD pipelines.</li><li class="leading-relaxed">Experience with observability tools (e.g., Datadog) for logging, monitoring, and alerting.</li><li class="leading-relaxed">Solid testing background: unit, integration, and end-to-end testing on both backend and frontend.</li><li class="leading-relaxed"><strong>At least Upper-intermediate English level</strong></li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exposure to AI-enhanced tooling (e.g., GitHub Copilot).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We offer*:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible working format - remote, office-based or flexible</li><li class="leading-relaxed">A competitive salary and good compensation package</li><li class="leading-relaxed">Personalized career growth</li><li class="leading-relaxed">Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)</li><li class="leading-relaxed">Active tech communities with regular knowledge sharing</li><li class="leading-relaxed">Education reimbursement</li><li class="leading-relaxed">Memorable anniversary presents</li><li class="leading-relaxed">Corporate events and team buildings</li><li class="leading-relaxed">Other location-specific benefits</li></ul><p class="my-4 text-gray-700 leading-relaxed">*not applicable for freelancers</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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