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The Reactivation and Retention Specialist focuses on retaining existing customers and reactivating inactive ones, developing strategies to increase customer loyalty and reduce churn by addressing concerns and offering solutions. This role involves active customer engagement, problem-solving, and the design and execution of reactivation campaigns, all supported by data analysis and reporting to improve retention metrics.

<p class="my-4 text-gray-700 leading-relaxed">Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Purpose of the Role</h3><p class="my-4 text-gray-700 leading-relaxed">The Reactivation and Retention Specialist focuses on retaining existing customers and reactivating inactive ones, developing strategies to increase customer loyalty and reduce churn by addressing concerns and offering solutions.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer Engagement: Actively engage customers to understand their needs, concerns, and potential issues that might lead to attrition.</li><li class="leading-relaxed">Problem Solving: Identify and address customer issues promptly and effectively, ensuring a positive customer experience.</li><li class="leading-relaxed">Retention Strategy Development: Develop and implement strategies to improve customer loyalty, reduce churn, and increase customer lifetime value.</li><li class="leading-relaxed">Reactivation Campaigns: Design and execute reactivation campaigns to bring back inactive customers, using various channels like email, SMS.</li><li class="leading-relaxed">Data Analysis: Analyze customer data to identify trends, patterns, and opportunities for improvement in retention efforts.</li><li class="leading-relaxed">Reporting: Track and report on key retention metrics, such as churn rate, customer lifetime value, and customer satisfaction.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Grade 12 or equivalent.</li><li class="leading-relaxed">Own transport</li><li class="leading-relaxed">Excellent written and verbal communication skills are essential for engaging with customers and building relationships.</li><li class="leading-relaxed">Ability to identify and solve customer problems effectively.</li><li class="leading-relaxed">Ability to analyze data and identify trends and patterns.</li><li class="leading-relaxed">Strong customer service skills are crucial for building positive relationships with customers.</li><li class="leading-relaxed">Ability to understand and address customer concerns with empathy and patience.</li><li class="leading-relaxed">Familiarity with CRM systems and other customer relationship management tools.</li><li class="leading-relaxed">Prior experience in customer retention, customer success, or customer service is a plus.</li><li class="leading-relaxed">Depending on the industry, some experience in the specific industry or product area is beneficial.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

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<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

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2K is seeking a seasoned Executive Producer to join their Publishing team, partnering with a studio to lead cross-functional alignment and ensure excellence in product development and publishing. This role involves guiding a genre-defining new entry in an iconic franchise through critical milestones to a successful launch and post-launch operations. The Executive Producer will align creative vision with business goals, advocate for the studio, and ensure an industry-defining player experience, working closely with various publishing teams.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who We Are</h3><p class="my-4 text-gray-700 leading-relaxed">Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios are responsible for developing 2K’s portfolio of world-class games across multiple platforms. Include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire millions of players around the world! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.</p><p class="my-4 text-gray-700 leading-relaxed">Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers, and doers, are the professional publishing stewards of our growing library of critically acclaimed franchises such as NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K, and XCOM.</p><p class="my-4 text-gray-700 leading-relaxed">At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to <em>Come as You Are</em> and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions. 2K is headquartered in Novato, California, and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Need</h3><p class="my-4 text-gray-700 leading-relaxed">2K is looking for a seasoned and strategic Executive Producer to join our Publishing team. You’ll partner with one of our exceptional studios to lead cross-functional alignment and ensure excellence in both product development and publishing, delivering a high-quality, genre-defining new entry in one of 2K’s most iconic and beloved franchises. Reporting to the VP of Publishing, you’ll guide the studio and game through critical milestones to a successful launch and post-launch operations. Success in this role depends on your deep production expertise and an ability to influence product strategy, build trust, and drive results through partnership and collaboration. As the voice of the game within 2K and a key advocate for the studio, you’ll align creative vision with business goals and ensure the title delivers an industry-defining player experience that sets the foundation for long-term franchise success. You’ll work closely with Marketing, Commercial, Product Management, and other Publishing teams to connect product and franchise strategy with go-to-market execution. The ideal candidate is a relationship-first leader who thrives in a cross-functional environment, brings clarity to complexity, and relentlessly pushes toward the highest standards of quality.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Industry & Product Expertise</strong> - Partner with the studio to define and uphold a compelling product vision grounded in player needs, product-market fit, and high-quality execution. Use player insights, market research, and competitive analysis to shape strategy and inform long-term planning. Collaborate with Marketing, Commercial, and Product Management to launch industry-defining titles that deliver player satisfaction and long-term success for the franchise, studio, and 2K.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Judgment & Decision-Making</strong> - Act as “Mission Control” for your titles—driving critical decisions with studio and publishing partners that balance product quality, business objectives, and development realities. Monitor P&L, guide strategic trade-offs, and align resources for maximum impact. Take a proactive, data-informed approach to risk management to ensure each title delivers on its creative and commercial potential.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Leadership</strong> - Guide the studio through milestone gates with consistency and clarity, ensuring alignment on vision, deliverables, and success criteria. Champion cross-functional initiatives that raise the collective bar and drive continuous improvement. Mentor and empower a high-performing publishing production team that thrives on ownership, accountability, and excellence.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Relationship</strong> <strong>Building</strong> - Establish and nurture a strong, trust-based partnership with the studio and cross-functional publishing teams. Act as a strategic advisor and thought partner to the development team, ensuring creative direction is continuously aligned with market needs, player expectations, and business objectives. Navigate organizational complexity with empathy and influence, unblocking friction points and uniting teams around a shared mission: to launch games that resonate, perform, and endure.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Communication</strong> - Act as the internal champion and primary spokesperson for your studio and titles, delivering crisp, compelling communication at all levels of the organization. Synthesize progress, risks, and strategic context into clear narratives that inform, align, and inspire confidence. Tailor your message to fit the moment — whether aligning executives, motivating teams, or enabling fast, effective decision-making across disciplines.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Player-Focus</strong> - Relentlessly advocate for the player at every stage of the product lifecycle. Maintain a deep understanding of audience needs and motivations, and integrate player feedback, data and insights into core development decisions. Ensure that every feature, content beat, and player touchpoint contributes to an experience that’s engaging, resonant and contributes to the long-term strength of the franchise.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Quality-Focus</strong> - Champion an uncompromising standard of quality across the product — from gameplay and performance to polish and post-launch support. Define and drive toward ambitious, player-informed quality targets that are creatively bold and operationally feasible. Collaborate deeply with studio, QA, and cross-functional partners to identify risks, resolve issues, and ensure that the game delivers a best-in-class experience worthy of industry recognition and long-term impact.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What Will Make You a Great Fit</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience in game production, product management, or related roles, with a strong track record of success on blockbuster AAA console/PC titles—ideally in the narrative action or story-driven genre.</li><li class="leading-relaxed">Proven experience in game publishing, with the ability to align creative and commercial goals, manage cross-functional relationships, and guide products to market with excellence.</li><li class="leading-relaxed">Deep expertise in the full game development lifecycle - paired with a sharp understanding of what elevates storytelling, gameplay, and immersion in high-end narrative experiences.</li><li class="leading-relaxed">Proven ability to lead complex, large-scale game productions from concept through launch, ensuring creative vision is realized at the highest level of quality.</li><li class="leading-relaxed">Demonstrated excellence in managing budgets, schedules, and cross-disciplinary teams in a fast-paced, creatively ambitious environment.</li><li class="leading-relaxed">Strategic thinker with strong analytical and problem-solving skills; comfortable navigating ambiguity and making informed trade-offs that support product and business goals.</li><li class="leading-relaxed">Exceptional communicator with the ability to present ideas clearly, align stakeholders around a shared vision, and drive decision-making across all functions.</li><li class="leading-relaxed">Experienced leader and mentor who inspires teams, fosters collaboration, and empowers others to do their best work.</li><li class="leading-relaxed">Skilled at building trust and alignment across a wide range of partners—developers, executives, and publishing functions alike—through thoughtful communication and a player-first mindset.</li><li class="leading-relaxed">Deep passion for storytelling in games and a keen ability to articulate what makes narrative, pacing, and character work in a AAA context.</li><li class="leading-relaxed">Embodies 2K’s values and serves as a role model for excellence, integrity, and creative leadership.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus Points</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deep knowledge of the BioShock franchise and why players love it - can articulate from day 1 what must be true to deliver a 90+ game in the series.</li><li class="leading-relaxed">Willing to travel to be onsite in Montreal one week per month.</li><li class="leading-relaxed">A self-motivated, lifelong learner who recognizes the games industry is always evolving; the only constant is change.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.