The role of 4PL CS Agent is to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. The first point of contact for stakeholders for daily operations activities

Who We Are

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk is the global leader in the industry, You’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

The 4PL CS Agent is responsible for:

• Issue VAT electronic invoices via the VNPT e-invoice system in accordance with company policy and Vietnam tax regulations.
• Verify sales orders, contracts, and supporting documents before generating invoices.
• Monitor and update the status of issued invoices (sent, signed, paid, canceled, etc.).
• Coordinate with 4PL OPS teams to ensure accurate invoicing data.
• Handle invoice adjustments, replacements, and cancellations as per internal processes and customer requests.
• Maintain proper records and filing of all issued invoices in compliance with legal requirements.
• Assist in preparing invoice-related reports as needed by management.

Perform other tasks as assigned by the supervisor

Who Are We Looking For

• Maintain 100% accuracy in issued invoices (correct tax code, customer info, product/service description, amounts, etc.)
• Issue invoices as required deadline of order fulfillment or as per contract/service level agreements.
• 100% compliance with VNPT e-invoice regulations and Vietnamese tax authority (GDT) requirements.
• Timely and professional handling of invoice-related queries from clients.

Effective handle of the VNPT e-invoice scope with minimal support required after onboarding/training

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.