About This Role

The role is centered around customer success and sales execution for the Mexico as a Sales territory. The Account Executive is responsible for all incoming and retained revenue from the assigned accounts. The Account Executive is the main point of contact for any customer training service requests. The focus is to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. Account Executive coordinates with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for the Mexican accounts.

Position will work with RSM, Mexico on facility visits, customer location account reviews.

The ideal candidate will be customer focused, detail and process oriented, highly organized, able to thrive in a dynamic time sensitive environment, and able to effectively communicate with both internal and external customers in both Spanish and English languages.

This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

• Accountable for all revenue bookings from both retention and wallet share for Mexican accounts. Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
• Overcomes client objections and creates new revenue opportunities by generating leads for RSM to follow up on. Follows up on resigned retention tasks to ensure all possible client training returns. Achieve monthly, quarterly and annual revenue targets for Mexico through determined and independent effort.
• Communicate with assigned customers on a regular basis to develop rapport. Check in with the pilot or training director after training to collect immediate feedback and secure following year’s booking. Advises customers of upcoming training opportunities and educates customers on offerings including highlighting upsell opportunities on every booking.
• Support sales activities in defined platforms by working closely with Sales Management and Customers as a subject matter expert for their assigned territory. Provides guidance on suggested courses, training availability, and platform specific knowledge.
• Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
• Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
• Ensure all reporting, Booking, and CRM entry is done accurately and on time

Knowledge, Skills, and Abilities:

• Bachelor's Degree Preferred
• 2-5 years job-related experience
• Communicate proficiently in both Spanish and English languages
• Working knowledge of FAR Part 91 and 135 preferred
• Strong interpersonal and communication skills
• Frequent customer contact over the phone and ability to communicate effectively
• Customer service oriented
• Pilot's license preferred but not required
• Strong organization and multi-prioritizing task skills
• Solid negotiation skills
• Strong listening skills
• Ability to travel to customer locations as required
• Experience with corporate flight departments and/or charter operators preferred
• Knowledge of and experience with Mexican corporate flight departments and/or charter operators preferred
• Excellent verbal and written communication skills

Position Type

Regular