Customer Service Support/Representative I

About This Role

Summary

• This position develops, monitors, and maintains the issue resolution within set customer portfolios. Ensures that the performance is communicated and appropriate recommendations are made to allow for the Planning teams to act promptly to meet customer requirements.

• Customer-client focus, Process oriented, Good organizational skills, Manage priorities, Team player, Communication skills, Ability to multi-task, Able to work in fast-paced and dynamic environment,

Typical responsibilities

• Compiles data under close supervision

• Schedules resources to accomplish instructor training, customer training, demonstrations, and simulator requirements.

• Identifies and coordinates shipment of documentation and/or materials.

• Publishes instructor schedules.

• Manage the instructor travel schedules.

• Ensure all events are assigned with the customer’s manual and AVIATION ACT.

• Schedule Instructor resources for maximum productivity.

Decision-making and autonomy

• Makes decisions and recommendations within authorized limits

• Exercised independent judgment in selecting and interpreting information

Supervision required/exercised

• Works under close supervision with scope for coordination and organization of work methods on assigned duties

• Works with other departments as needed.

Typical requirements

• Bachelor degree

• Effective communication skills in Korean and English (Intermediate level)

• Good knowledge of Excel and MS Office, Good with numbers.

Effort

• Works at job activities that require continuous sitting, standing or walking with limited opportunity to alter position or activity

• Works at job activities that require focused visual concentration such as continuous keyboarding or focused listening

• Work involves frequent interruptions that are unpredictable and imposed or controlled by others

Working conditions

• Work is performed in an environment where irritants such as noise from telephones, temperatures, and lighting variations may exist, but there is little chance of injury, accident, or occupational health problems

Technical Competencies

• To be determined with Manager

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Position Type

Temporary (Fixed Term)

The employer thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.