Account Manager
Job Description
- Experience building social communities and/or community management
- Assist and support the operations of client accounts on a day-to-day basis, working alongside internal teams
- Demonstrate a thoughtful understanding of the client’s business, customers, brand, and challenges
- Aid in the development and project management of campaign and briefings
- Assist in account administration duties such as scheduling meetings, chasing assets, following up on client comms, stakeholder coordination, event development
- Attend and moderate meetings, preparing and/or bringing necessary status documents and providing comprehensive recap and next steps to the internal team
- Build client relationships; listen to and understand individual client requirements and consistently meet if not exceeding their expectations
- Confidence to talk in both client meetings and internal planning meetings, demonstrating an understanding of the industry and the client brand
- Ability to be thorough and write detailed briefs for internal teams, as well as ask the right questions and extract all relevant information from client briefs
- Foster a positive relationship with key team members at all levels of the client organisation
- Work cross-functionally with all departments, including Relationships, Community Management, Strategy, Creative and Insights
- Stay up-to-date on industry trends, business opportunities, and best practices
- Able to work independently and effectively manage up to the Account Director / Group Account Director
- Identify new business and campaign opportunities within client portfolio
- Reside in Sydney or Melbourne (for hybrid role, 3 days per week in office required)
- Minimum 2-3 years agency experience, ideally with social media and/or influencer experience
- Account management or project management experience
Description
SUMMARY OF ROLE
The Client Services team is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.
To be part of the Client Services team you must be a passionate, details-loving, communications expert, collaborative team player and driven by the need to make things work.
As an Account Manager, you will support our client services, community and relationships teams to deliver world class digital, social and experiential campaigns.
This is a versatile role: you will be involved in client meetings, briefings, research, brainstorms, campaign execution and reporting. Outside of any day to day accounts, you will also work on new business and projects, advise on the changing landscape and contribute to industry and social trend updates.
You must be enthusiastic, solution-oriented, with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.
RESPONSIBILITIES
1. Assists and supports the operations of client accounts on a day-to-day basis, working alongside internal teams
2. Demonstrates a thoughtful understanding of the client’s business, customers, brand, and challenges
3. Aids in the development and project management of campaign and briefings
4. Assists in account administration duties such as scheduling meetings, chasing assets, following up on client comms, stakeholder coordination, event development etc.
5. Attends and moderates meetings, preparing and/or bringing necessary status documents and providing comprehensive recap and next steps to the internal team via our internal tool, ClickUp
6. Building client relationships; listen to and understand individual client requirements and consistently meeting if not exceeding their expectations;
7. Confidence to talk in both client meetings and internal planning meetings, demonstrating an understanding of the industry and the client brand.
8. Ability to be thorough and write detailed briefs for internal teams, as well as ask the right questions and extract all relevant information from client briefs.
9. Fosters a positive relationship with key team members at all levels of the client organisation
10. Works cross-functionally with all departments, including Relationships, Community Management, Strategy, Creative and Insights
11. Stays up-to-date on industry trends, business opportunities, and best practices
12. Able to work independently and effectively manage up to the Account Director / Group Account Director
13. Identifying new business and campaign opportunities within client portfolio
KEY SKILLS
- An understanding of social media and its impact on brands
- Excellent written and verbal communication skills
- An eye for creative content: both written and visual
- The ability to think:
- Creatively (capable of thinking differently and disruptively)
- Strategically (able to analyse situations and see the big picture)
- Intelligently (critical think that identifies gaps and fills them)
- Excellent organisational management, time management & team management skills
- The ability to work under pressure and on multiple projects whilst keeping an eye on the finer details
- Proficiency in using a wide variety of social platforms and tools
Requirements
- This is a hybrid role, with 3 days per week in office required. You must reside in one of our office locations: Sydney, or Melbourne
- Minimum 2-3yrs agency experience ideally with social media and/or influencer experience
- Account management or project management experience; strong advantage if you have a background in account management within the social and/or influencer space
- Strong written, verbal communication, and presentation skills
- Strong advantage if you have experience building social communities and/or community management
