DDB Remedy is a creative healthcare agency seeking an experienced Account Manager to join their Client Partner team in London, UK. This pivotal role involves shaping client relationships, driving strategic thinking, and championing creative excellence. The Account Manager will manage key projects, mentor junior team members, and ensure creative communications are strategically robust, creatively bold, and flawlessly executed, fostering business growth and advocating for creativity and collaboration.

Must Have

• Own and develop client relationships, acting as the main point of contact for key accounts
• Work with senior teams to define and deliver on strategic goals for clients
• Lead the development of client briefs, ensuring clarity and alignment
• Anticipate client needs and proactively provide solutions
• Lead the delivery of multiple, complex projects across various channels
• Ensure all work is delivered to the highest quality, on time, and within budget
• Collaborate with strategic, creative and production teams
• Review every detail, applying a meticulous eye to ensure the highest standards of quality
• Oversee and support Account Executives and Senior Account Executives
• Lead and mentor a team of junior account management staff
• Foster a collaborative and high-performing team culture
• Help foster an environment where our Four Freedoms thrive
• Conduct performance reviews, offering constructive feedback
• Take responsibility for client budgets, ensuring projects are delivered within scope and to budget
• Monitor project profitability, flagging any potential issues early on
• Support new business development and pitch efforts
• Explore ideas and new approaches with curiosity and open-mindedness
• Advocate for bold, innovative, and high-quality creative work
• Educate and inspire clients on the power of creativity
• Collaborate closely with creative teams to push the work further
• Partner with strategy teams to align creative output with clear, insight-driven direction
• Shape and refine client feedback to be constructive, actionable, and aligned with creative excellence
• Collaborate with various teams across the agency
• Create an environment for people to thrive
• Leverage senior talent and diverse perspectives to elevate projects
• Ensure that all internal and external communications are clear, effective and aligned
• Collaborate with cross-department teams to achieve agency goals

Good to Have

• Experience working in healthcare communications or a related industry

Perks & Benefits

• A place where you can grow, be inspired, and build your own career pathway
• Inclusive environment where everyone can belong and succeed
• Freedom to Fail
• Freedom From Fear
• Freedom From Chaos
• Freedom To Be

Account Manager

About DDB Remedy:

We strive to be the most innovative and inspiring creative healthcare agency in the world, making things happen.

Through deep partnerships, smart strategy and applied creativity, we create exceptional experiences and communications. We make meaningful change in healthcare happen.

Our ethos? It Happens Here. It’s our promise, our challenge, and our invitation.

And if you’ve got potential to unlock, talent to unleash, and a desire to wow clients, we want to make it happen.

DDB Remedy. It Happens Here.

The opportunity:

We’re seeking an experienced Account Manager to join our Client Partner team and elevate their career with us. This pivotal role is key to shaping client relationships, driving strategic thinking and championing creative excellence.

You will manage key projects and client accounts day-to-day while mentoring junior team members to deliver outstanding work. Working closely with senior leadership, you will ensure creative communications are strategically robust, creatively bold, and flawlessly executed. This is an opportunity to build strong client partnerships, drive exceptional delivery, foster business growth and advocate for creativity and collaboration across the agency.

About you:

You are a relationship-driven client partner with a strategic mindset, a passion for creativity and an entrepreneurial spirit. Thriving in a fast-paced, collaborative environment, you are a self-starter with a challenger mindset, eager to take the lead in shaping client strategy and delivering outstanding work. Highly organised, commercially astute and proactive, you excel at identifying opportunities that drive value and push boundaries.

More than just managing projects, you are a trusted advisor to clients, driven to deeply understand their business, align with their strategy and channel that passion into enhancing the value and relevance of our agency’s expertise - ensuring they see us as a true partner in their success, not just a service provider.

What you’ll bring:

• Prior experience in account management, with a proven track record of delivering successful communication, strategic and creative campaigns alongside building strong client relationships
• Experience working in healthcare communications or a related industry is highly desirable
• Strong experience in managing multiple projects across various channels (digital, print, experiential, etc.) and working with cross-functional teams
• Demonstrated leadership experience, with the ability to mentor and develop junior team members.
• Exceptional communication and presentation skills, with the ability to build strong relationships with clients and internal teams
• Strong project management skills, with the ability to manage multiple complex projects simultaneously
• A strategic thinker with an understanding of client needs and the ability to deliver solutions that drive business results
• Highly organised, with excellent attention to detail and the ability to manage time efficiently under pressure
• Commercially astute with a strong understanding of budget management and project profitability
• Experience and enthusiasm for integrating AI into your work, using technology to boost efficiency, creativity, and deliverables

What we’ll need you to do:

Client relationships and strategy

• Own and develop client relationships, acting as the main point of contact for key accounts. Build trust and maintain positive relationships with clients at all levels
• Work with senior teams to define and deliver on strategic goals for clients, ensuring everything we do meets objectives and drive results
• Lead the development of client briefs, ensuring clarity and alignment between client expectations and agency capabilities
• Anticipate client needs and proactively provide solutions that align with the business goals and objectives

Project management and delivery

• Alongside the Project Management team, lead the delivery of multiple, complex projects across various channels (digital, print, experiential, etc.), managing timelines, budgets, and resources
• Ensure all work is delivered to the highest quality, on time, and within budget, ensuring a seamless flow from concept to execution
• Collaborate with strategic, creative and production teams to ensure projects are delivered in line with client expectations, from ideation to final delivery
• Take pride in reviewing every detail, applying a meticulous eye to ensure the highest standards of quality are upheld
• Oversee and support the Account Executives and Senior Account Executives in managing day-to-day project tasks and ensuring deadlines are met

Team management and development

• Lead and mentor a team of junior account management staff, providing guidance, support, and coaching to help them grow in their roles
• Foster a collaborative and high-performing team culture, ensuring all members are aligned with agency values and delivering their best work
• Help foster an environment where our Four Freedoms thrive (Freedom to Fail, Freedom From Fear, Freedom From Chaos, Freedom To Be)
• Conduct performance reviews, offering constructive feedback and identifying areas for growth within your team

Financial management

• Take responsibility for client budgets, ensuring projects are delivered within scope and to budget. Proactively manage any potential budget discrepancies
• Monitor project profitability, flagging any potential issues early on and taking action to resolve them
• Support new business development and pitch efforts, helping to build a pipeline of opportunities and contributing to proposals

Champion creative excellence

• Explore ideas and new approaches with curiosity and open-mindedness
• Advocate for bold, innovative, and high-quality creative work at every stage of a project
• Educate and inspire clients on the power of creativity, reinforcing its strategic and commercial value
• Collaborate closely with creative teams to push the work further, ensuring fresh thinking is nurtured and realized
• Partner with strategy teams to align creative output with clear, insight-driven direction, maximising campaign impact
• Shape and refine client feedback to be constructive, actionable, and aligned with creative excellence -guiding both clients and internal teams toward stronger, more effective work

Cross-functional collaboration

• Collaborate with various teams across the agency, including Project Management, Creative, Strategy, Production, and Digital, to ensure the successful delivery of client campaigns
• Create an environment for people to thrive - ensuring your interactions and considerations get the best out of the talent around you
• Leverage senior talent and diverse perspectives to elevate projects, unlock opportunities and bring fresh, innovative insights that drive impactful outcomes for both the agency and the client
• Ensure that all internal and external communications are clear, effective and aligned with client expectations
• Collaborate with cross-department teams to achieve agency goals, enhance the agency culture and spearhead agency-wide initiatives

What’s next:

At DDB Remedy, people come first. Our team is made up of talented, kind, diverse individuals, each encouraged to bring their full selves to work. It Happens Here is our commitment to helping you thrive. It’s a place where you can grow, be inspired, and build your own career pathway.

We value difference and believe in creating an inclusive environment where everyone can belong and succeed. If you need any support or adjustment due to a disability during the application process, please let us know.

If you're excited about the opportunity to start your journey with us, reach out to our Talent Partner, Kayla Mayston: kayla.mayston@omc.com

Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice_

.

Apply for this job

------------------

• indicates a required field

First Name*

Last Name*

Preferred First Name

Email*

Phone

Country*

Phone*

Location (City)*

Locate me

Resume/CV*

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

---

LinkedIn Profile

Please provide your portfolio / website link here

For protected site, please provide your password:

How did you hear about us?*

Select...

If you are an employee referral, please provide the employee's full name:

If you work for an Omnicom Health Group company, which agency do you currently work for?

Select...

Your Expertise?*

Select...

What are your salary expectations?*

Are you willing to relocate?*

Select...

Are you able to work on a hybrid schedule of 3 days a week in office?*

Select...

Have you ever worked for an Omnicom Company? If so, which one and when?*

What is the highest level of education you have completed?*

Select...

What is your current notice period?*

Are you able to work in the country you are applying to without visa sponsorship?*

Select...

Do you require a post study work visa?*

Select...

Do you have any agreements with your current or immediately former employer (including but not limited to restrictive covenants, non-disclosure or confidentiality)?*

Select...

If yes to above, please provide detail:

Do you accept the privacy policy?*

Select...

Privacy Policy

---

UK Demographic Questions

We invite applicants to share their demographic background. Your responses may be used to identify areas of improvement in our hiring process.

Please select the gender identity that is applicable to you*

Select...

Is your gender identity different from what you were assigned at birth?*

Select...

Which of these best describes your sexual orientation?*

Select...

Please select the pronouns that you use*

Select...

What is your ethnicity or race?*

Select...

What is your religion/belief?*

Select...

Do you have a disability, impairment, or long-term health condition? (Examples include physical, nonphysical, sensory, learning, mental health conditions, neurodiversity, and dyslexia.)*

Select...

Which type of school did you attend for the most time between the ages of 11 and 16?*

Select...

If you finished school after 1980, were you eligible for free school meals at any point during your school years?*

Select...

Did either of your parents attend university by the time you were 18?*

Select...

---

By checking this box, I consent to Omnicom Health collecting, storing, and processing my responses to the demographic data surveys above.*

Submit application