Account Manager

8 Months ago • 4 Years + • Account Management

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Good salespeople need two things: world-class innovative products and convenient commercials to cater to their prospects. Well, we offer world-leading products and a flexible commercial. These give us a starting point, but for most of us, that is just not enough. We like betting on ourselves to score the highest possible in this game, to climb the highest mountain, and to be the best there is. We are not only disrupting the tech ecosystem and democratizing the market but we are also disrupting the entire Saas sales community as well. All because we have a different style of sales. That's why we were able to expand so rapidly and we will never stop. If you want to know more about how not only to disrupt product & development but also disrupt B2B Saas sales, join us!

We want you to join us while we are taking a step into the future if you have

    • 4+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
    • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
    • Proven track record of using sales & persuasive skills
    • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
    • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support
    • Passion for testing, measuring, and improving outreach and follow-up the effectiveness
    • Strong communication skills in both writing and speaking (English)
    • High sense of responsibility and accountability
    • A strategic thinker with excellent project and time management skills
    • Experience negotiating and navigating contracts and legal discussions
    • Thrives in a fast-paced, high-growth, rapidly changing environment
    • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
    • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists).
    • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
    • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
    • A university degree in Business, Marketing, Engineering, or related fields

As an Account Manager in Insider you will

    • Own a portfolio of existing accounts and take responsibility for their retention and growth.
    • Identify upsell and cross-sell opportunities within existing accounts.
    • Proactively own renewals in accounts in cooperation with the Customer Success team.
    • Succeed in a team selling environment for maximum account penetration and coverage.
    • Consistently forecast monthly and quarterly performance.
    • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
    • Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
    • Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
    • Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints
    • Take ownership of renewal success and strategy to achieve key commercial/contractual targets
    • Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition
    • Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on
    • Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

Rackspace Technology - Senior Engineer - Windows + Azure

Rackspace Technology

Gurugram, Haryana, India (On-Site)
3 Weeks ago
Workato - Senior UX Designer (Builder Experience)

Workato

Vancouver, British Columbia, Canada (On-Site)
20 Hours ago
Pluralsight - Enterprise Account Executive

Pluralsight

United States (Remote)
1 Month ago
Britive - Strategic Account Executive

Britive

United States (Remote)
2 Months ago
Enverus - Digital Marketing Contractor

Enverus

Calgary, Alberta, Canada (Remote)
1 Month ago
DMG - Territory Account Executive

DMG

Denver, Colorado, United States (On-Site)
3 Months ago
gitlab - Commercial Account Executive Mid Market - France

gitlab

France (Remote)
16 Hours ago
Minecast - Account Executive

Minecast

Netherlands (Remote)
2 Months ago
Pluralsight - Sr. Acquisition Account Executive

Pluralsight

United States (Remote)
1 Month ago
Lilt - Enterprise Account Executive

Lilt

London, England, United Kingdom (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Granicus - Software Engineer 3 - ROR

Granicus

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
Granicus - Account Executive - New Business

Granicus

United States (Remote)
2 Months ago
Netomi - Senior Implementation Consultant

Netomi

Gurugram, India (Remote)
1 Month ago
Simcorp - Value Stream Architect

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
Zscaler - Regional Vice President, Sales - Pacific Northwest/Rocky Mountains

Zscaler

Denver, Colorado, United States (Hybrid)
15 Hours ago
GoMotive - Technical Support Engineer, Tracking & Telematics

GoMotive

Pakistan (Remote)
2 Months ago
Tide - Senior Product Marketing Manager

Tide

Paris, Île-de-France, France (On-Site)
2 Months ago
Hitachi - Technical Consultant - F&O

Hitachi

Bangkok, Thailand (On-Site)
3 Months ago
USE Insider - Account Executive

USE Insider

Bengaluru, Karnataka, India (Remote)
5 Months ago
Glean - Enterprise Account Executive

Glean

St. Louis, Missouri, United States (Remote)
14 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Istanbul, İstanbul, Türkiye

USE Insider - Senior Full Stack Engineer

USE Insider

Türkiye (Remote)
8 Months ago
Dream Games - SecOps Engineer

Dream Games

İstanbul, Türkiye (On-Site)
11 Months ago
Codeway Studios - Fullstack Developer

Codeway Studios

İstanbul, Türkiye (On-Site)
6 Months ago
Roof Stacks - Senior Software Developer (Virtual POS)

Roof Stacks

Istanbul, İstanbul, Türkiye (Hybrid)
1 Week ago
panteon games - Game Data Analyst

panteon games

Ankara, Ankara, Türkiye (On-Site)
8 Months ago
luxsoft - Senior 3D Modeler

luxsoft

Istanbul, İstanbul, Türkiye (On-Site)
2 Weeks ago
USE Insider - Technical Support Specialist - English Speaker (Hybrid)

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
8 Months ago
Codeway Studios - Data Analyst

Codeway Studios

Istanbul, İstanbul, Türkiye (On-Site)
1 Month ago
USE Insider - Senior Digital Designer

USE Insider

Türkiye (Remote)
5 Months ago
Blockville - Corporate Communications Manager

Blockville

İstanbul, Türkiye (On-Site)
11 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Sonar Source - Mid-Market Account Executive - France (French Speaker)

Sonar Source

London, England, United Kingdom (Hybrid)
4 Months ago
Trend Micro - Public Sector Account Manager

Trend Micro

United Kingdom (On-Site)
1 Month ago
NinjaVan - Account Executive

NinjaVan

(Hybrid)
3 Months ago
Adyen - Enterprise Account Manager, Adyen for Platforms

Adyen

New York, United States (Hybrid)
1 Month ago
MiQ - Account Manager

MiQ

Denver, Colorado, United States (Hybrid)
1 Month ago
Paytm - Key Account Manager - Electronic Data Capture - Bangalore

Paytm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Zscaler - Account Executive - Federal FSI

Zscaler

United States (Remote)
15 Hours ago
bytedance - Account Management, Electronics (Philippines E-commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago
Ten4 - Sales Account Executive - Gaming

Ten4

Seattle, Washington, United States (On-Site)
9 Years ago
extreme network - Account Executive

extreme network

Chennai, Tamil Nadu, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Hybrid)

Istanbul, İstanbul, Türkiye (Remote)

Bogota, Colombia (Hybrid)

Istanbul, İstanbul, Türkiye (On-Site)

Istanbul, İstanbul, Türkiye (Remote)

Istanbul, İstanbul, Türkiye (Remote)

Paris, Île-de-France, France (On-Site)

Paris, Île-de-France, France (Hybrid)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug