Account Manager, Enterprise
Job Summary
Job Description
As an Account Manager, your primary responsibility is managing and expanding relationships with our existing customer base. You will serve as a trusted advisor to customers, ensuring their success with Sitecore's solutions and identifying opportunities for growth. This role demands proactive individuals who can quickly understand customer challenges and communicate the value of Sitecore solutions. You will also need to proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
Must have:
- 10+ years experience in software sales or SaaS.
- Account management/sales experience in an enterprise environment.
Good to have:
- Experience presenting onsite to executive stakeholders.
- Possess high empathy and excitement for digital customer experience.
Perks:
- Growing customer base.
- Competitive compensation packages.
- Great team and company culture.
4 skills required
Job Details
Account Manager, Enterprise
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role/ The Opportunity:
As an Account Manager, your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.
This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. To be successful in this role you will need to quickly learn and understanding the complex business challenges of your customersand clearly communicate the value of Sitecore solutions to various client audiences.
What You’ll Do:
- Act as primary contact for designated accounts, fostering strong relationships across all levels.
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate effectively and considerately cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor customer health and address issues promptly to ensure long-term partnerships.
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
What You Need to Succeed:
- 10+ years of experience in software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart:
- Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
- Possess high empathy and excitement for what can be defined as digital customer experience.
- Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.
Why you should click ‘Apply’:
- Our customer base is the envy of the industry and it’s growing every year. The Sitecore solution range is modern, performant and competitive. We boast one of the best partner networks of any comparable software vendor and these relationships will be invaluable to your success. We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore. Growth for us means growth for you and your career.
- Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
- We offer competitive and generous compensation packages and can demonstrate consistent achievement in the team.
- Importantly, and as evidence of their success here at Sitecore, more than half the team have been here over 3 years.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
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