Account Manager, India

Adyen is seeking an Account Manager in Mumbai, India, to drive growth and manage merchant relationships across various channels and industries. The role involves becoming a payment expert, providing strategic guidance, gathering merchant feedback for product evolution, and collaborating with global teams. This position requires travel within and outside India.

Must Have

• Build relationships with key people at merchants to drive the best possible merchant experience
• Become a payment expert for merchants, delivering expertise, education, leadership and guidance
• Provide a feedback loop by gathering merchant's feedback and communicating needs to product and management
• Collaborate with personnel and resources on internal and customer-facing projects
• Work with colleagues in the global team
• 5+ years experience in account management, consulting, or a related field
• Passionate to push boundaries and create value in the payments space
• Ability to manage complex projects to achieve the best results
• Enjoy working in uncertain situations and deal with ambiguity
• Able to engage in and navigate fast-paced discussions internally and with customers
• Able to work seamlessly with a global, multicultural team
• Speak English fluently

Good to Have

• Any local Indian languages are a plus

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

What you’ll do

• Build relationships with key people at your merchants and leverage those relationships to drive the best possible merchant experience
• Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy
• Provide a feedback loop, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel
• Collaborate with personnel and resources on internal and customer-facing projects
• Work with colleagues in the global team

Who you are

• 5+ years experience in account management, consulting, or a related field
• You are passionate to push boundaries and create value in the payments space
• You can manage complex projects to achieve the best results
• You enjoy working in uncertain situations and you can deal with ambiguity
• You are able to engage in and navigate fast-paced discussions internally and with customers to drive positive outcomes
• You can work seamlessly with a global, multicultural team
• You speak English fluently. Any local Indian languages are a plus

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, we encourage you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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