Renewals Account Manager
Job Description
- Engage with customers on upcoming renewals using phone, email, or other media
- Professionally work through customer objections to secure on-time renewals
- Respond to customer emails and requests within one business day
- Log all customer interactions in Salesforce.com
- Work with approximately 150 renewals per quarter (once fully trained)
- Have a high-level understanding of Flexera products and support plans
- Adhere to and follow all service level expectations
- 2+ years of experience preferably in Operations, Order Processing or Renewals
- Excellent written and verbal communication skills
- English language skills
- Prior experience using Salesforce or another CRM solution
- Bachelor's degree from an accredited college or university or relevant experience
Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.
The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:
- Engaging with customers using phone, email, or other media, on their upcoming renewals
- Delicately but professionally working through customer objections to secure on-time renewals
- Responding to customer emails and requests within one business day of receipt
- Logging all customer interactions in Salesforce.com
- Once fully trained, expect to work with approximately 150 renewals per quarter
- Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
- Adhere to and follow all service level expectations
- May be asked to work EMEA or North America hours
Requirements:
- 2+ years of experience preferably in Operations, Order Processing or Renewals
- Excellent written and verbal communication skills.
- Language skills: English.
- Prior experience using Salesforce or another CRM solution.
- Bachelor's degree from an accredited college or university or relevant experience.
Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
