Accounts Receivable Associate

As an Accounts Receivable Associate at Dialpad, you will manage billing and contract review, assist with customer disputes, and be involved in Suitebilling implementation. You will collaborate with revenue, orders, and customer success teams to ensure accurate billing and work with collections for timely payments. Additionally, you will help create and implement new processes to improve order-to-cash strategies, operating in a dynamic team environment.

Must Have

• Own the billing and contract review process
• Assist with customer disputes
• Be heavily involved in Suitebilling implementation
• Work closely with revenue, orders, and customer success teams to review contracts and determine appropriate billing
• Collaborate with collections to execute plans for timely payments
• Help create and implement new processes to improve order-to-cash strategies
• 4+ years of accounts receivable experience in a fast-paced high-growth SaaS environment
• Business or accounting-related degree or diploma
• Accounting software experience, including the accounts receivables and cash modules
• Intermediate Excel skills (lookups, pivots)
• Experience working with software such as NetSuite SuiteBilling and Salesforce
• Ability to work during US Eastern Time business hours (log in at 8 am EST)

Perks & Benefits

• Competitive benefits and perks
• Robust training program
• Inclusive and vibrant office environment
• Great Place to Work certified culture

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Accounts Receivable Associate, you’ll own the billing and contract review process, assist with customer disputes, and be heavily involved in our Suitebilling implementation. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing. You will also collaborate with collections to determine the best way to approach the client and then execute their plan to bring in the maximum amount of timely payments. Additionally, you’ll help create and implement new processes to improve our order-to-cash strategies. The ideal candidate for this position is able to work as part of a dynamic team and thrive in a fluid and dynamic environment.

This position reports to our Sr. Manager, Billing & NetSuite Order Management, and offers the opportunity to be based in our Bangalore, India office. The candidate must be available to work during US Eastern Time business hours (log in at 8 am EST).

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives. The billing team is responsible for timely billing, as well as resolving any customer-related billing disputes. The Billing team works closely with Deal Desk, Orders, and CS teams to ensure that all orders are processed, billed, and collected accurately and timely.

We’re seeking an Accounts Receivable Associate who can leverage their accounting skills to further develop and expand our A/R, billing, and assist with the ongoing integration of Suitebilling. Our ideal candidate is highly detail-oriented, experienced in NetSuite, Salesforce, and understands systems and integrations.

What you’ll do

• Effectively collaborate with internal partners to manage customer billing processes
• Issuing invoices and credits in a timely manner while maintaining a high level of accuracy
• Monitor customer account details for non-payments, invoicing disputes, and other irregularities
• Research and resolve billing-related inquiries from customers.
• Assist with the implementation of Suitebilling and parallel system runs, including verifying accuracy and finding and reporting errors.
• Special projects and reporting as needed.

Skills you’ll bring

• 4+ years of accounts receivable experience in a fast-paced high-growth environment, preferably in a SaaS company
• Business or accounting-related degree or diploma
• Fast learner & self-starter with a problem-solving mentality, ready to roll up their sleeves and tackle new challenges.
• Accounting software experience, including the accounts receivables and cash modules.
• Meticulous attention to detail.
• Strong written and verbal communication skills.
• Intermediate Excel skills (lookups, pivots).
• Ability to work independently and prioritize multiple projects effectively.
• Strong work ethic; takes the initiative and thinks creatively to get the job done.
• Experience working with software such as NetSuite SuiteBilling and Salesforce.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.