The Accounts Receivable Credit & Collections Specialist is responsible for proactive collection of past due invoices, ensuring timely payments, and resolving billing issues for direct and intercompany customers. This role involves maintaining customer credit limits, setting collection goals, and accurately documenting actions in SAP. The specialist will also assist with AR Customer Master data, tax withholding certificates, and month-end close processes, requiring strong communication and analytical skills to interact with customers and internal teams.

Must Have

• Perform all work in compliance with company policy and BFDX’s Quality System
• Working knowledge of ERP systems and Accounts Receivable function
• Foundational understanding of debits and credits as they relate to Accounts Receivable
• Make collection calls for outstanding past due invoices
• Maintain appropriate customer credit limits
• Place accounts on hold as necessary for collections
• Set and meet weekly collection goals
• Keep accurate notes and follow up actions in FSCM module of SAP
• Resolve payment issues by providing documentation and assisting in negotiating customer payment plans
• Develop a working knowledge of sales process and instrument ownership
• Understand customer structure including sold to/bill to partners and customer types in SAP
• Interact with AR Manager, SR Manager, Controller, and/or Legal on customer bankruptcies, fraud, or reorganizations
• Provide support in clearing AR email inbox daily
• Provide support in gaining exemption certificates for about to expire certificates
• Work with internal and external customers to provide data as requested
• Assist with the annual audit and any related interim procedures
• Perform monthly account reconciliations as assigned
• Knowledge of government collection processes and procedures
• High School Diploma, GED or equivalent
• Minimum 2 years of experience in credit and collections
• Experience with Excel, Word, and Microsoft Office
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
• Ability to collect and analyze data
• Demonstrates assertiveness and confidence in the face of a challenge
• Comfortable giving clear, direct, and actionable feedback
• Action Oriented: Takes action even when facing challenges
• Ability to work cross-functionally
• Written Communications - including the ability to communicate technical data in written form
• Effective verbal communication skills
• Build and maintain positive, productive interactions with colleagues
• Easily accessible and open to communication
• Reach mutually beneficial agreements through effective communication and compromise
• Fosters a culture of inclusiveness among all team members
• Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes

Good to Have

• Some college level accounting courses
• Experience in uploading invoices to WAWF and DFAS
• Experience with SAP

Careers

Accounts Receivable Credit & Collections Specialist

Salt Lake City, Utah

Description

Accounts Receivable Credit & Collections Specialist position is responsible for proactively working with customers to collect past due invoices and to ensure customers are receiving account statements and invoices to facilitate payment. Responsible for resolving past due direct and intercompany customer billings. May assist with intercompany account reconciliations, reconciling customer account balances, and performing credit analysis and collection on accounts. This position will also assist Accounts Receivable (AR) Customer Master data maintenance, ensuring tax withholding certificates are current for each customer, assisting with the AR month end, quarter end and year end close processes as required.

Primary Duties:

1. Perform all work in compliance with company policy and within the guidelines of BFDX’s Quality System.

2. Working knowledge of ERP systems and the Accounts Receivable function as well as foundational understanding of debits and credits as they relate to Accounts Receivable.

3. Make collection calls for outstanding past due invoices, maintain appropriate customer credit limits, place accounts on hold as necessary for collections.

4. Set and meet weekly collection goals.

5. Keep accurate notes and follow up actions in FSCM module of SAP.

6. Working to resolve payment issues by providing documentation, invoice submission in customer portals, and assisting in negotiating customer payment plans on past due balances.

7. Develop a working knowledge of our sales process and types of instrument ownership so an effective communication can occur with the customer and Territory Sales Manager when accounts become past due.

8. Understand customer structure including sold to/bill to partners and customer types in SAP.

9. Interact with the AR Manager, SR Manager, Controller, and/or Legal on any customer bankruptcies, fraud, or reorganizations.

10. Provide support in clearing AR email inbox daily.

11. Provide support in gaining exemption certificates for about to expire certificates.

12. Work with internal and external customers to provide data as requested.

13. Assist with the annual audit and any related interim procedures.

14. Monthly account reconciliations as assigned.

15. Knowledge of government collection processes and procedures.

16. Performs other duties and projects as assigned.

Minimum Requirements:

• High School Diploma, GED or equivalent
• Some college level accounting courses preferred.
• Minimum 2 years of experience in credit and collections
• Experience in uploading invoices to WAWF and DFAS is preferred
• Experience with SAP preferred

Knowledge, Skills and Abilities

• Experience with Excel, Word, and Microsoft Office
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture.
• Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
• Managing and measuring work by tracking progress, performance, and goal achievement using metrics and KPIs.
• Collect and analyze data to drive informed decision-making to improve performance and identify issues
• Demonstrates assertiveness and confidence in the face of a challenge
• Comfortable giving clear, direct, and actionable feedback
• Action Oriented: Takes action even when facing challenges
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• Written Communications - including the ability to communicate technical data in written form
• Effective verbal communication skills
• Build and maintain positive, productive interactions with colleagues
• Easily accessible and open to communication
• Reach mutually beneficial agreements through effective communication and compromise
• Fosters a culture of inclusiveness among all team members
• Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes