Advertising Operations Manager

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Ad Operations and Sales Analytics support Discord's Ads business by partnering with Sales, Product, Engineering, and cross-functional teams to deliver high-quality Quest campaign executions and impactful data insights. The Ad Ops team ensures seamless launch and execution of all Quest campaigns, while Sales Analytics equips Sales teams with reporting and insights through scalable dashboards and custom analyses that demonstrate Quest value to advertisers.

As a crucial part of our scaling Ads business, you'll improve the efficiency and scale of Quest campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to product teams on ads products and internal systems, directly impacting Discord's advertising capabilities. This person will report to the Senior Manager, Advertising Ops & Analytics.

What you'll be doing:

• Working closely with Account Executives and Account Managers to understand client needs and objectives, and synthesize them into effective campaigns
• Ensuring accurate implementation of campaign parameters – including dates, targeting, tracking, impression/reach goals, geographies and budget level 
• Working cross-functionally with Account Managers and technical teams to determine best way to optimize campaign outcomes and maximize ROI for clients – including technical troubleshooting and problem solving as well A/B testing of messaging, creative, targeting
• Synthesizing campaign performance insights for internal stakeholders and clients that summarize campaign performance, trends, ROI, as well as actionable recommendations.
• Serving as the point of contact and expert for Account Executives and Account Managers on best campaign practices and maximize likelihood of client success on Discord 

What you should have:

• 3 to 5+ years of experience in digital advertising, ad operations, or related roles.
• Demonstrated knowledge and experience with a broad variety of ad technologies, campaign operation methodologies, and ad tracking / measurement 
• Successful track record of working with clients, understanding their needs and delivering value 
• Proficiency in all aspects of campaign operations including setup, creative coordination, pacing, optimization and troubleshooting
• Strong analytical proficiency with the ability to query and interpret data, generate insights, and make data-driven decisions
• Familiarity and insight into market trends and KPIs such as performance viewability, brand safety, yield analysis and audience extension
• Excellent communication and collaboration skills to work effectively in fast changing environment with cross functional teams

Bonus Points

• Team player with a sense of humor, humility, curiosity & empathy

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.

The US base salary range for this full-time position is $180,000 to $202,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

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