AI Solutions Archiect

Job Description

NICE is looking for an exceptional AI-focused Solutions Architect to join our team. As an AI Solutions Architect, you will play a vital role in enhancing our contact center solutions through the development of prompt engineering, AI application frameworks, and cloud infrastructure services. You will work in a collaborative team environment to explore and create solutions to industry problems using state-of-the-art large language models and generative AI. You bring to this team environment several years’ experience in software development, generative AI, and the curiosity and grit to see a project to delivery.

Responsibilities

• Help diagnose and resolve issues with production prompts.
• Work with customer-facing stakeholders to capture customers' goals for generative AI applications.
• Communicate research findings, technical concepts, and model recommendations effectively to technical and non-technical stakeholders.
• Build and optimize application prototypes that leverage generative AI.
• Stay informed of the latest advancements in AI application development and tools.

Minimum Skills and Experience

• Minimum of 1 year of experience working with generative AI applications.
• Minimum of 3 years of experience working in production software development.
• Minimum of 3 years of experience working with AWS resources.
• Excellent proficiency in Python programming including automated test.
• Familiarity with best practices in prompt engineering.
• Ability to develop and maintain good working relationships with cross-functional teams.
• Ability to clearly communicate and present to internal and external stakeholders.

Additional Desired Skills and Experience

• Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask.
• Experience working on international, globe-spanning teams.