Senior Cloud DevOps Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The position requires the flexibility to take a holistic approach to troubleshooting and the ability to delve deeply into technical details. The CPE Deployment Engineer will build and utilize automation tools for system health and production acceptance tests to validate production changes. The CPE will ensure the system is well instrumented and highly fault tolerant. The CPE will acquire the necessary domain knowledge to effectively troubleshoot and repair an outage. The CPE will build automation tools for system health and production acceptance tests to validate production changes.

We are looking for a talented CPE Deployment Engineer to join our team.

How will you make an impact?

• Act as Engineering contact for product build, deployment, and release questions.
• Act as the ‘gatekeepers’ of production, and actively manage the work backlog and develop deployment and reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• You will automate the deployment and release mechanism.
• You will work with R&D and Cloud Ops team to ensure seamless delivery of products to the customer environment.

Have you got what it takes?

• 4+ years of experience in DevOps practices
• Experience of build, deployment, and release activities.
• Experience with infrastructure/configuration as code (BICEP, ARM, Terraform)
• Experience with version control (Azure DevOps GIT).
• Good programming/scripting skills in any programming language
• Significant experience with Azure PAAS, SAAS and IAAS services.
• Exposure to Azure DevOps pipelines is essential.
• Production experience with Kubernetes and containerization.
• Experience with continuous deployment and delivery practices.
• Experience of deploying in a multi-tenant environment.
• Experience in solving problems through automation.
• Experience with rollbacks, backup, and disaster recovery best practices.
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML).
• Demonstrable experience of supporting live cloud services and platforms.
• Experience with monitoring tools like Grafana, Prometheus
• Knowledge of SLA, SLO, SLI
• Proficiency in specifying and implementing testing and production environment infrastructure.
• Expertise with automated testing products, including how to set up automated testing, how to script automated tests, how to create automated regression test suites, and how to troubleshoot automated testing issues.
• Experience with secure coding & security awareness.
• Experience working with R&D delivery teams.
• Experience of working with Product company developing enterprise software.
• Cross-platform experience and the expertise to identify and resolve integration issues.
• Experience in handling incident, problem, and change management aspects.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7736
Reporting into: Manager
Role Type: Individual Contributor 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.