Technical Writer

entrata

1-2 Years | Lehi, Utah, United States (Hybrid) | Full Time | 5 months ago

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Job Summary

Entrata is a global leader in property management software, founded in 2003 and recognized with several prestigious awards. Their comprehensive software suite covers rent payments, insurance, leasing, maintenance, marketing, and communication tools, transforming property management worldwide. With over 2200 employees globally, Entrata emphasizes intelligence, adaptability, transparent communication, and a collaborative work environment. They are seeking a highly motivated Technical Writer for their Training department at their Lehi, UT headquarters. The Technical Writer will be responsible for creating and maintaining technical documentation for over 40 products, working closely with Product Managers to ensure accuracy and timeliness. This role involves translating complex product information into user-friendly content, partnering with internal departments like Product, Development, UX, and Training, leading meetings, adhering to content schedules, and contributing to the overall help center strategy.

Must Have

Maintain deep understanding of Entrata's products
Write user-friendly user guides
Partner with internal departments
Lead meetings with product managers
Adhere to content audit schedule
Coordinate work with Content Team
Assist with help center strategy
Adhere to documentation style guides
Perform peer reviews
Bachelor's Degree in Technical Communication or English
1+ years of technical writing experience
Ability to grasp complex technical concepts
Comfortable working independently and in a team
High EQ and ability to connect with others
Positive, self-motivated, self-managed, finisher

Good to Have

2+ years of technical writing experience
Proficiency in HTML
Proficiency in Chicago Manual of Style
Experience in multi-family industry
Familiarity with SaaS
Familiarity with agile development
Comfortable with giving/receiving feedback
Excellent time management skills

Perks & Benefits

Flexible and transparent culture
Remote and hybrid work options
Generous vacation time
Frequent company recharge days
Comprehensive medical, dental, and vision coverage
Fertility benefits
HSA/FSA options
Employer-paid disability benefits
Access to 401(k) with employer matching
Wellness initiatives
Onsite gym at HQ
Mental health resources
Wellness challenges
Employee assistance programs
Family-centric leave policies
Volunteerism and charity event opportunities
Exclusive Previ cell phone plan
Discounts on services or local business partnerships
Bi-annual swag drops

Job Description

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

If you’re one of the best and brightest, a highly-motivated innovator, a fast worker, and a fierce competitor, you might be just the person we’re looking for! Entrata’s Training department is looking for a Technical Writer based in our Lehi, UT HQ.

As part of the Training Content team, you will be responsible for the technical documentation we provide to our clients to support their learning of our software. This is an essential position in helping stay in front of product knowledge - which spans 40+ different products. You will work with a group of Product Managers to ensure that documentation is updated in a timely and accurate manner.

Responsibilities will include:

Maintain a deep understanding of Entrata’s products and services in order to translate complex product information into simple, polished, and engaging content.
Write user-friendly “user guides” that meet the needs of the target audience, turning insights into language that sets Entrata’s users up for success.
Partner with internal departments including Product, Development, UX & Training in order to document software workflows correctly and succinctly.
Lead meetings with product managers and provide status updates.
Adhere to strict content audit schedule and new release schedule while meeting sometimes aggressive deadlines.
Lead meetings with product managers, provide status updates, and drive accountability.
Coordinate work with others on the Content Team.
Assist with the overall help center strategy and content management discussions and vision.
Adhere to documentation style guides and when appropriate make recommendations on how to improve our standards.
Perform peer reviews for quality, usability, and adherence to established styles while also having a sharp eye for self-evaluation.

Minimum Qualifications

Bachelor’s Degree in Technical Communication, English, or other related field
1+ years of experience in technical writing
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Comfortable working independently and being self-motivated and also part of a team
High EQ and ability to connect with others easily
Positive, self-motivated, self-managed, and a finisher

Preferred Qualifications

2+ years of experience in technical writing
Proficiency in HTML and use of the Chicago Manual of Style
Experience in the multi-family industry
Familiarity with SaaS and agile development
Comfortable with giving and receiving constructive feedback
Excellent time management skills

$47,000 - $75,000 a year

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - P2

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

6 Skills Required For This Role

Team Management Saas Business Models Timeline Management Game Texts Agile Development Html

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