Utility Management Specialist

Entrata is seeking a Utility Management Specialist to join its Tech-Enabled Services team. This role involves managing a portfolio of multifamily housing clients, ensuring high satisfaction with Entrata's ResidentUtility and Utility Expense Management products. The specialist will act as a trusted consultant, guiding clients through utility management best practices, optimizing utility recapture processes, and managing project implementations. Key responsibilities include client relationship management, problem-solving, and coordinating internal teams to drive client success.

Must Have

• Manage a portfolio of clients for ResidentUtility and Utility Expense Management products.
• Conduct regular client meetings and provide expert guidance on utility recovery processes.
• Build strong consultative relationships and collaborate with internal teams.
• Monitor client health and proactively address potential issues to improve retention.
• Lead client turn projects, ensuring seamless transitions between lease cycles.
• Analyze utility data trends, identify areas for improvement, and recommend solutions.
• 3-5 years of experience in account management, utility management, or project management.
• Strong client relationship management skills with a focus on retention and problem-solving.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Excellent decision-making and consulting skills.
• Proficiency in Google Suite (Gmail, Google Sheets, Google Docs) and ability to adapt to new software quickly.

Good to Have

• Experience in accounts payable or accounting, especially in utility billing.
• Background in property management or multifamily housing operations.
• Familiarity with utility expense recovery and industry best practices.
• Strong data analysis skills, with the ability to interpret and act on trends.
• Previous experience with Entrata's ResidentUtility and Utility Expense Management products.

Perks & Benefits

• Flexible and transparent culture with remote and hybrid work options.
• Generous vacation time and frequent company recharge days.
• Comprehensive medical, dental, and vision coverage, including fertility benefits.
• HSA/FSA options and employer-paid disability benefits.
• Access to 401(k) or similar retirement plans with employer matching.
• Wellness initiatives promoting physical and mental well-being, including onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
• Family-centric leave policies supporting new parents.
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships.
• Bi-annual swag drops for employees.

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

Entrata is seeking a Utility Management Specialist to join our Tech-Enabled Services team. This role is responsible for managing a portfolio of multifamily housing clients, ensuring high satisfaction with Entrata's ResidentUtility and Utility Expense Management products. The specialist will act as a trusted consultant, guiding clients through utility management best practices, optimizing their utility recapture processes, and managing project implementations. Success in this role requires strong client relationship management, problem-solving, and decision-making skills, along with the ability to coordinate internal teams to drive client success. This is a dynamic role for someone passionate about client retention, project management, and utility consulting.

Responsibilities will include

• Manage a portfolio of clients, ensuring satisfaction with Entrata’s ResidentUtility and Utility Expense Management products.
• Conduct regular client meetings, providing expert guidance on utility recovery processes and system configuration.
• Build strong consultative relationships, collaborating with internal teams to support client success.
• Monitor client health and proactively address potential issues to improve retention.
• Educate clients on product updates and new features that enhance utility management efficiency.
• Lead client turn projects, ensuring seamless transitions between lease cycles.
• Analyze utility data trends, identify areas for improvement, and recommend solutions.
• Act as a client advocate, managing references and case studies to showcase product value.
• Support internal decision-making processes by providing client feedback and insights.
• Contribute to team projects and initiatives to improve service delivery and client outcomes.

Minimum Qualifications

• 3-5 years of experience in account management, utility management, or project management.
• Strong client relationship management skills with a focus on retention and problem-solving.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Excellent decision-making and consulting skills, with the ability to guide clients and internal teams.
• Proficiency in Google Suite (Gmail, Google Sheets, Google Docs) and ability to adapt to new software quickly.

Preferred Qualifications

• Experience in accounts payable or accounting, especially in utility billing.
• Background in property management or multifamily housing operations.
• Familiarity with utility expense recovery and industry best practices.
• Strong data analysis skills, with the ability to interpret and act on trends.
• Previous experience with Entrata's ResidentUtility and Utility Expense Management products (internal candidates preferred).

$47,000 - $75,000 a year

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - P3

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.