Manager, Engineering

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we are looking for an experienced Engineering Manager to lead our key Czech teams developing a global SaaS product for Digital Customer Experience, used by some of the world’s largest companies. This is a global role, collaborating with teams across multiple continents.

Our product grows by hundreds of percent each year in both usage and traffic. We work with cutting-edge technologies, operate a mature product with robust infrastructure, run dozens of data centers (all on AWS), continuously improve and automate processes, and tackle many exciting technological challenges.

Responsibilities:

• Lead development teams in design, planning, delivery, and release of our SaaS product.
• Manage SCRUM processes and optimize team efficiency.
• Report to the R&D Director for Digital CXone.
• Ensure delivery of high-quality software iterations in an agile environment.
• Orchestrate the release cycle, including forecasting and deploying new software versions into production.
• Oversee software maintenance, bug fixes, and prioritization of technical tasks.
• Standardize development practices, tools, methodologies, and documentation to align with overall architecture.
• Collaborate with Product Managers to understand requirements and limitations.
• Continuously improve development quality, efficiency, and accuracy.
• Represent R&D in cross-company discussions with stakeholders and coordinate with other R&D teams according to the roadmap.
• Provide leadership and coaching for individual team members, including goal setting, feedback, performance management, and professional growth.
• Manage projects according to the roadmap, assign tasks, and deliver reports.

Requirements:

• 3–5+ years of experience in a similar managerial or Scrum Master role.
• Positive attitude and strong energy to lead teams and drive progress.
• Creative problem-solving skills, ability to meet deadlines, and manage full delivery cycles without compromising quality.
• Excellent communication skills, with the ability to explain technical topics to non-technical audiences.
• Strong command of English (written and spoken).
• Willingness to work in a bilingual team: Czech office culture with humor, and English in the global environment.
• Ideally, experience with SaaS products or software serving high-scale operations.
• Hands-on software development experience is a plus.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8323

Reporting into: Senior Director, Engineering, CX.

Role Type: Manager.

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.