AIML - Senior Engineering Program Manager, Search and Answer Quality
Job Summary
Job Description
Apple is seeking a Senior Program Manager to drive the delivery of search products and world knowledge answering features using innovative technologies. The role involves leading a large cross-functional project to enhance the experience for over 1 billion customers by working with deep learning and AI engineers on groundbreaking AI technologies, including Large Language Models. This position focuses on enabling new user experiences and improving the quality of existing features, requiring consensus building, schedule management, risk identification, and clear communication with executive teams. The program manager will also advocate for user and company values, gather feedback, and implement process improvements to optimize delivery.
Must have:
- Drive consensus across multiple groups
- Create and manage project schedules
- Identify and manage risks proactively
- Keep teams on critical path
- Provide clear, timely communication
- Ensure alignments across stakeholder teams
- Lead measurements for success (KPIs)
- Advocate for user and company values
- Lead early feedback collection
- Advocate for quality and user experience
- Propose and implement new processes
2 skills required
Job Details
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. We’re looking for a Senior Program Manager with a strong track record of delivering search products and world knowledge answering features using innovative technologies upon an aggressive timeline. The program manager will lead a large cross functional project to help improve Apple’s over 1 billion customers experience. The role will work with world level deep learning and AI engineers applying groundbreaking AI technologies including Large Language Models to enable exciting new user experiences and continue improving quality for shipped features.
- Drive consensus across multiple groups with varying opinions & needs. Influence entire teams around a common purpose and drive conference on the plan of execution
- Create and manage project schedules with clear dependencies, critical path and systematic methodology to communicate status
- Proactively identify and manage risks, close gaps and and re- plan as needed
- Keep teams on critical path with efforts to minimize distractions
- Provide clear, timely and objective communication, including regular program status updates and one-off reviews as needed to executive team
- Keep an eye on any potential gaps across dependency teams and proactively promote regular communications on common source of truth
- Proactive and regular insurance of alignments across all stake holder teams when new factors arise
- Lead measurements to help team understand and measure success, including quality, usage scale and other key KPIs
- Advocate for user and company values when leading team to convergence on key open questions
- Lead early feedback collection from internal dogfooding during feature convergence, drive team to address feedback in feature iterations
- Advocate for quality and user experience, using both quantitative and qualitative data
- Reflect on how the team operates, proactively propose and implement new ways to enable more effective processes & delivery of results
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