Analyst I, Accounts Recievable

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Position Overview

We are looking for an experienced Collections Analyst to create and implement strategies for reducing overdue receivables, while nurturing strong customer relationships to ensure prompt payments and issue resolution. This role involves analyzing and resolving customer deductions, collaborating with internal teams to enhance processes, reconciling accounts receivable, and preparing financial reports. The analyst will also provide insights to senior management, support process standardization and training, participate in risk assessments, and prepare financial analyses and presentations with moderate supervision.

Key Responsibilities

Collections and Customer Relations

• Develop and execute collection strategies to reduce overdue receivables.
• Maintain strong customer relationships to facilitate timely payments and resolve discrepancies.
• Act as the escalation point for customer service issues, driving customer care through strong interpersonal skills.

Deduction and Dispute Resolution

• Analyze and process customer deductions accurately.
• Investigate and resolve deduction issues, collaborating with internal teams.
• Implement process improvements to reduce deduction resolution timelines.

Financial Reporting and Analysis

• Reconcile accounts receivable and prepare related reports.
• Assist in the preparation of monthly financial statements.
• Generate and analyze credit and collections reports to identify trends and areas for improvement.
• Provide insights and recommendations to senior management.

Process Improvement and Training

• Understand, document, and perform standard processes with some supervision.
• Support the implementation and standardization of new and existing processes and systems.
• Organize and present training sessions for customers and facilitate knowledge sharing.

Risk Management

• Participate in risk assessments and apply risk mitigation strategies under moderate supervision.
• Identify and document risks and key dependencies, providing input into decision-making processes.

Financial Analysis and Presentations

• Input items into financial systems and reconcile standard transactions.
• Create standard to intermediate analyses, including month-end reporting and forecast inputs.
• Prepare and deliver presentations for management with moderate supervision.

Qualifications

• Bachelor’s degree in finance, Accounting, or a related field
• 3 to 4 Years of experience in collections, invoicing, cash application and dispute management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience in collections, and financial analysis.
• Ability to work collaboratively with cross-functional teams.
• Proficient in financial systems and tools.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.