Analytics Implementation Specialist

Description

Position Summary

Provide Data & IT technical support, training, troubleshooting, and project management to internal and external customers for bioMérieux marketed Advanced Analytic Solutions.

Primary Duties

1. Design, implement, and deploy data visualization dashboards for the Advanced Analytics solutions marketed by bioMérieux.

2. Drive initiatives focused on analytics implementation and automation of data collection processes, working cross-functionally with support and sales teams.

3. Drive and complete Advanced Analytics implementation projects as defined by the project scope and timelines to meet customer expectations and organizational objectives.

4. Ability to troubleshoot scripting issues using the available digital tools and documenting all support and troubleshooting tasks in CRM in a timely manner.

5. Manage internal and external customer inquiries per established guidelines and documentation in CRM system.

6. Accurate and timely documentation in IT & Data Solutions tools, including but not limited to CRM for Cases and Work Orders Completed, and Project Management tool to update project status.

7. Assist with launch/implementation of new systems by learning new products, providing input to development of documentation, and troubleshooting procedures for all systems.

8. Contribute to revenue generation initiatives through promotion of value-added projects and services.

9. Perform on-call duties as needed to provide 24-hour technical support to customers.

10. Perform all work in compliance with company quality procedures and standards.

11. Performs other duties as assigned.

Training & Education

• Bachelor’s degree in information technology, health informatics, public policy, public administration, public health, healthcare administration, statistics, a related technical field, or equivalent experience.
• 4 years of relevant experience in health informatics, Information Technology, or relevant field with professional certifications (CompTIA or equivalent) will be accepted in lieu of a bachelor's degree

Experience

• Minimum 4 years’ experience in support of LIS interfaces, servers, software applications, hardware, middleware, and computers required
• Minimum 2 years’ experience as a Lab/Medical Technologist or equivalent experience (LIS Analyst or IT role within lab environment) required.
• Experience in data visualization a plus.

Knowledge, Skills & Abilities

1. Must be fluent in English with excellent communication, analytical, facilitation and problem-solving skills.

2. Must be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast-paced environment.

3. Proficiency in Microsoft Windows and Office (Word, Excel, PowerPoint, Outlook) products.

4. Exhibit good interpersonal and diplomacy skills, excellent verbal, and written capabilities through previous experiences such as teaching, sales, or management.

5. Exhibit good decision-making ability, including problem resolution.

6. Employs the expertise of others and provides expertise in a team environment.

7. Proven capabilities in managing data analytics implementation projects specifically for healthcare organizations.

8. Understanding of health care administrative data.

Travel Requirements

• Domestic: 5%
• International: <1%