Apple Operations Manager
Job Summary
Job Description
The Apple Operations Manager will serve as the primary contact for the daily administration of Zones' Apple channel program. This role is responsible for executing the Business Plan, driving opportunities, managing pipeline, and administering systems and processes. The position involves cross-departmental collaboration with IT, Finance, Supply Chain, Pre-Sales, Service Delivery, TSC, and Marketing teams, acting as the liaison for all Apple Operations. The manager will build strong relationships to deliver expected business results and identify/scope programs, guiding supporting business case development. Key responsibilities include advising on operations, developing sales pipeline tools, providing in-depth analysis and reporting, tracking financial metrics, managing relationships with Apple contacts, and ensuring program/process expertise to drive customer satisfaction.
Must have:
- 3-5 years experience in high-tech program delivery
- Excellent communication and presentation skills
- Understanding of Apple Brand and IT industry
- Ability to meet deadlines and prioritize
- Proven success in managing cross-team initiatives
- Knowledge of Mac/iPad/iPhone deployments
- Familiarity with PC & Microsoft/Apple ecosystem
- Microsoft Office 365 fundamentals
5 skills required
Job Details
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Apple Operations Manager will act as the primary point of contact for day-to-day administration of Zones’ Apple channel program and is responsible for executing the Business Plan, driving opportunities, managing pipeline, and administering systems and processes.
This role works cross-departmentally with Zones Digital (IT), Finance, Supply Chain, Zones Pre-Sales, Service Delivery, TSC, and Marketing teams to act as the liaison for all Apple Operations.
The Apple Operations Manager role will require developing exceptionally strong and transparent working relationships with the departments mentioned above to deliver expected customer and business results, with the ability to identify and scope programs and guide supporting business case development.
What you’ll do as the Apple Operations Manager:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Advise Apple Brand Team and Zones Operations/Support teams regarding overall day-to-day operations, including System Functionality (CRM, ERP), Apple Program Execution, EDI and API efficiency, Finance & Credit, tracking of aged receivables and key financial metrics
- Develop tools and dashboards to drive sales pipeline, and execute against sales strategies to grow Apple products and Zones Workplace Services throughout vertical markets and sales segments
- Become an expert in Zones reporting systems. Provide the Apple team with in-depth analysis and reporting as requested by the Apple Practice Leader (Seller Participation, Customer Penetration, Market Share, Program & target Tracking, etc.
- Model and track progress toward key financial metrics and progress to targets
- Build & Maintain relationships with key Apple Operations contacts and business units
- Maintain overall program and Zones process expertise
- Drive customer satisfaction through value-added services and offerings
What you bring:
- Bachelor’s degree in business or equivalent work experience, MBA a plus
- 3-5 years of experience delivering program and project efforts in a high technology environment
- Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective
- Understanding of the Apple Brand, IT industry, B2B market, customers, competitors, suppliers, partners and capabilities of the business
- Professional, business-focused attitude and courteous manner towards clients, partners, and peers
- Ability to meet aggressive deadlines and prioritize multiple initiatives, with strong organizational skills
- Highly programmatic, with a proven success to manage cross team initiatives and programs
- Knowledge of Mac/iPad/iPhone Deployments & Management tools, methodologies
- Familiarity with PC & Microsoft/Apple Workplace partner ecosystem
- Microsoft Office 365 fundamentals
Qualified candidates can expect a salary range of $80,000-90,000
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
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