Application Operations Engineer - Fixed Term Contract
Job Summary
Job Description
Dun & Bradstreet is seeking an Application Operations Engineer for a fixed-term contract to provide technical support for their point of arrival products, ensuring long-term stability and customer satisfaction. The role involves collaborating with various technical teams, including second-line support, development, infrastructure, cloud, and network teams, as well as incident managers. Responsibilities include building expertise in cloud platforms, monitoring production environments, creating and maintaining documentation, proactive health monitoring, resolving major incidents, analyzing trends, providing project support in a 24/7 third-level capacity, coordinating with service providers, and mentoring junior team members.
Must have:
- 5 years of IT operations experience
- Windows and Linux systems knowledge
- Basic programming knowledge
- Expert troubleshooting skills
- Knowledge of Git/Dev/SecOps
- Kubernetes, Docker, cloud, IaC understanding
- Linux shell, Ansible, Bash, Git, Selenium, Splunk APM, synthetics proficiency
- Excellent communication and writing skills
- Monitoring external services/applications
- SOAP requests and REST APIs
- MySQL, PostgreSQL, MongoDB, Cassandra knowledge
- Nginx, Apache, Tomcat, JBoss knowledge
- TCP and TLS connection troubleshooting
- Microsoft Office Suite proficiency
- Ownership mindset
- Continuous growth mindset
- Fluency in English
20 skills required
Job Details
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
About the role
Are you ready to take your technical expertise to the next level?
Join our team as an expert in technical operations for a fixed term contract!
You'll play a crucial role in supporting our cutting-edge point of arrival products, ensuring long-term stability and satisfaction for our customers.
In this role, you'll:
Provide top-tier technical support and expertise for prioritized projects.
Collaborate seamlessly with second-line support, development, infrastructure, cloud, and network teams, as well as incident managers.
Be a key player in maintaining and enhancing our product's performance and reliability.
If you're passionate about technology and thrive in a collaborative environment, we want to hear from you!
Responsibilities
- Develop Expertise: Build comprehensive knowledge of our strategic cloud platforms.
- Monitor and Supervise: Review and supervise services and processes in the production environment, updating relevant documents as needed.
- Documentation: Prepare and deliver data, create, and maintain essential documents and documentation.
- Proactive Monitoring: Monitor the health and trends of services and components proactively.
- Incident Resolution: Provide technical expertise to support and resolve major incidents, follow up on root causes, and prevent recurrence.
- Trend Analysis: Analyze trends and risks, prepare forecasts, and adjust requirements considering effort and costs.
- Project Support: Offer technical support expertise for various projects across all environments as part of a 24/7 third-level support team.
- Coordination: Coordinate and communicate effectively with service providers and internal customers
- Mentoring: Act as a mentor to the junior team members and interns.
Skills
- Experience: 5 years of professional experience in IT operations with a solid understanding of various systems (Windows, Linux) and basic programming knowledge.
- Troubleshooting Skills: Expert-level ability to troubleshoot incidents in large and complex environments.
- Technical Knowledge: Understanding of Git/Dev/SecOps, build pipelines, Kubernetes, Docker, cloud, and infrastructure as code.
- Tool Proficiency: Familiarity with tools such as Linux shell, Ansible, Bash, Git, Selenium, Splunk APM, and synthetics.
- Communication Skills: Excellent communication and writing skills.
- Monitoring Experience: Experience in monitoring external services/applications, SOAP requests, and REST APIs.
- Database Knowledge: Understanding of databases like MySQL, PostgreSQL, MongoDB, and Cassandra.
- Web Server Knowledge: Knowledge of Nginx, Apache, Tomcat, and JBoss.
- Network Skills: Ability to troubleshoot TCP and TLS connections.
- Office Suite Proficiency: Proficiency in Microsoft Office Suite.
Personal Attributes
- Ownership Mindset: Show an ownership mindset in everything you do. Be a problem solver, curious, and inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams to drive success.
- Continuous Growth: Maintain a continuous growth mindset by learning through social experiences, relationships with stakeholders, experts, colleagues, and mentors, as well as through structured courses and programs.
- Language Skills: Fluency in English
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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