Application Support Engineer

2 Months ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

As an Application Support Engineer, you will act as a software detective, identifying and resolving issues in critical business systems. Key responsibilities include providing L2 Network Support and troubleshooting, adhering to defined processes like ISO 20000, ISO27001, BS25999, and working on shifts. You will need to have a good understanding of the network architecture, deliver results according to timelines, handle internal, external, and client audits, and contribute to the closure of findings.
Must have:
  • Strong technical knowledge of configuring and troubleshooting firewalls.
  • Strong technical knowledge of configuring and troubleshooting Switching and Routing.
Good to have:
  • Knowledge on Cloud Technology
  • Knowledge on Scripting
  • Knowledge on Wireless Technology

Job Details

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities -Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts. -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines. -Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory ------------- -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills ------------------ -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills. -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team -Work independently with minimal assistance Additional Information -Certification on Cloud Technology Educational Qualification: Any degree / 15 years of Full time education

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About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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