Application Support Specialist

Wargaming

4+ Years | Nicosia, Cyprus (Hybrid) | Full Time | 1 day ago

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Job Summary

Wargaming is seeking an experienced Application Support Specialist (internally known as Finance Systems Consultant) to join their Finance IT team in Nicosia, Cyprus. This role involves managing day-to-day application support, investigating and resolving incidents, and documenting procedures. The specialist will also provide functional and configuration expertise for Finance Systems, collaborate with business units to gather requirements, and participate in system upgrades and project implementations. The position requires a blend of technical expertise and business process understanding.

Must Have

Manage day-to-day application support activities
Investigate and resolve incidents or service requests
Document all support activities, resolutions, and procedures
Test system upgrades, patches, and enhancements
Prepare and maintain system and user documentation
Provide functional and configuration expertise for Finance Systems
Collaborate with CFO, CHRO functions and other business units
Prepare Business Specifications and documentation
Configure and optimize systems to support business processes
Participate in testing, user training, and UAT cycles
Collaborate with internal and external experts
Participate in system upgrades, new releases, and project implementations
University degree in Computer Science, Information Systems, Finance, or related field or relevant work experience
4+ years of experience in application support or system consulting
Experience with Finance Systems (Preferably SAP) and/or Document Management and/or Business Intelligence platforms
Strong analytical and problem-solving skills with attention to detail
Ability to translate business needs into system solutions
Excellent skills in MS Office (especially Excel and Word)
Excellent written and verbal communication skills in English
Strong organizational skills with the ability to prioritize and manage multiple tasks
Team player with a high level of self-organization and a collaborative personality
Ability to explain technical information clearly to non-technical users

Good to Have

Familiarity with Atlassian tools (Confluence, JIRA) and SharePoint
Basic understanding of accounting principles or financial data models
Knowledge of Greek, Russian
Knowledge of Agile methodologies and project lifecycle management

Perks & Benefits

21 days annual leave (additional days based on years of service: up to 25 days)
Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
Sick Leave (10 days top-up to statutory allowance per year)
Maternity Leave (18 weeks top-up to statutory allowance per case)
Career development and education opportunities
English Language courses fully covered by the company
Premium Private Health Care
Mental well-being program (iFeel)
Onsite gym and spa
Free parking close to the Nicosia offices
Free drinks-equipped kitchen in every floor building
Hellenic Bank benefits
Employee discounts (e.g. restaurants, bars, etc.)
Personal Gaming Account
Onsite canteen with subsidized prices for food and drinks
Company events, Social Clubs
Seniority Awards
Referral program

Job Description

Job Overview

We are looking for an experienced Application Support Specialist (or Finance Systems Consultant as you’d be known as internally), to join our Finance IT team.

The successful candidate will play a key role in the support, configuration, and continuous improvement of Finance Systems across the organization.

This position combines hands-on application support with functional consulting responsibilities, requiring a strong blend of technical expertise and business process understanding.

Reports to

This role reports to our Application Support Manager.

What will you do?

Application Support

Manage day-to-day application support activities in coordination with the Team Lead of Application Support.
Investigate and resolve incidents or service requests, prioritizing based on business impact.
Document all support activities, resolutions, and procedures in the helpdesk ticketing system.
Test system upgrades, patches, and enhancements to ensure stability and functionality.
Prepare and maintain system and user documentation.

Consulting & Configuration

Provide functional and configuration expertise for Finance Systems within the organization.
Collaborate with CFO, CHRO functions and other business units to gather and analyze user requirements.
Prepare Business Specifications and documentation in line with internal standards.
Configure and optimize systems to support business processes.
Participate in testing, user training, and UAT (User Acceptance Testing) cycles.
Collaborate with internal and external experts to resolve complex issues or implement enhancements.
Participate in system upgrades, new releases, and project implementations.

What are we looking for?

University degree in Computer Science, Information Systems, Finance, or a related field or relevant work experience.
4+ years of experience in application support or system consulting.
Experience with Finance Systems (Preferably SAP) and/or Document Management and/or Business Intelligence platforms.
Strong analytical and problem-solving skills with attention to detail.
Ability to translate business needs into system solutions.
Excellent skills in MS Office (especially Excel and Word).
Excellent written and verbal communication skills in English.
Strong organizational skills with the ability to prioritize and manage multiple tasks.
Team player with a high level of self-organization and a collaborative personality.
Ability to explain technical information clearly to non-technical users.

What additional skills will help you stand out?

Familiarity with Atlassian tools (Confluence, JIRA) and SharePoint.
Basic understanding of accounting principles or financial data models.
Knowledge of Greek, Russian is an advantage.
Knowledge of Agile methodologies and project lifecycle management.

Work mode

Hybrid (3 days of work from the office)
This role isn't eligible for relocation or immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

21 days annual leave (additional days based on years of service: up to 25 days)
Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
Sick Leave (10 days top-up to statutory allowance per year)
Maternity Leave (18 weeks top-up to statutory allowance per case)
Career development and education opportunities within the company
English Language courses fully covered by the company upon Manager’s approval
Premium Private Health Care
Mental well-being program (iFeel)
Onsite gym and spa
Free parking close to the Nicosia offices, based on availability
Free drinks-equipped kitchen in every floor building
Hellenic Bank benefits
Employee discounts (e.g. restaurants, bars, etc.)
Personal Gaming Account
Onsite canteen with subsidized prices for food and drinks
Company events, Social Clubs
Seniority Awards
Referral program - You can recommend the best talents to the company and receive a reward

##### Please submit your CV in English to ensure smooth processing and review.

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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