Apprenticeship Junior Helpdesk Technician
2 Months ago • All levels
Customer Service
Job Description
Meetic, a Match Group company, is seeking a dynamic and motivated Helpdesk Support Technician. The role involves providing technical assistance to users on both Mac and Windows workstations and managing the ticketing system using Atlassian Jira Service Management. Responsibilities include troubleshooting, offering support via phone, email, or in person, contributing to the knowledge base, collaborating with IT team members, and participating in user training. The company emphasizes real-life collaboration, with employees working in their Paris office three days a week. Meetic is part of Match Group, which has a diverse portfolio of brands and operates in over 20 countries.
Good To Have:
- Certification in a relevant field.
- Previous helpdesk support experience.
- Familiarity with Atlassian Jira Service Management or other ticketing systems.
Must Have:
- Provide technical support on Mac and Windows.
- Manage Atlassian Jira Service Management.
- Conduct troubleshooting sessions.
- Offer assistance via phone, email, or in person.
- Contribute to knowledge base creation/updating.
- Collaborate with IT team members.
- Participate in user training.
- Stay informed on industry trends.
- Solid knowledge of Mac and Windows OS.
- Excellent problem-solving and communication skills.
- Team-oriented and ability to manage multiple tasks.
- Professional working proficiency in English.
Perks:
- Work on impactful products with global teams.
- Healthy work-life balance and flexible environment.
- Modern Paris office with rooftop.
- Edenred lunch vouchers.
- Discounted ClassPass subscription.
- Premium healthcare with WTW.
- Worklife sustainable mobility package.
- Growth through e-learning, conferences, and knowledge sharing.
- Dynamic, agile tech environment.
- Hackathon participation.
- Regular social events.
- Free product usage.
At Meetic, a Match Group company, we have been pioneering online dating for over 20 years, leveraging our legacy to reinvent how people meet, connect, and build meaningful relationships across Europe and beyond.
As part of Match Group, we manage a diverse portfolio of brands, from iconic names like Meetic, Match, Lexa, and LoveScout to tailored experiences for singles over 50, OurTime, DisonsDemain, Zweizam, and single parents, Even and Stir.
Our teams design, build, and scale platforms across 20+ countries and 18 languages, ensuring every single finds the right match for their lifestyle and lifestages. We also drive growth for other Match Group brands like The League, OkCupid, Archer, Salams, and Plenty Of Fish, expanding our impact worldwide.
Role overview :
We are seeking a dynamic and motivated individual to fill the position of Helpdesk Support Technician within our technical team.
The selected candidate will be responsible for providing user assistance on both Mac and Windows workstations, as well as managing the ticketing system on Atlassian Jira Service Management.
When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Paris office 3 days/week.
How will you make an impact?
- Provide technical support to users on Mac and Windows workstations.
- Use the Atlassian Jira Service Management ticketing system to track, document, and resolve user issues.
- Conduct troubleshooting sessions to provide assistance in problem resolution.
- Offer assistance via phone, email, or in person as needed.
- Contribute to the creation and updating of the knowledge base to facilitate the resolution of common issues.
- Collaborate closely with other IT team members to resolve more complex problems.
- Participate in user training to enhance their technical skills and understanding of systems.
- Stay informed about the latest industry trends and best practices through technological vigilance.
We could be a match if you have:
- Solid knowledge of both Mac and Windows operating systems.
- Excellent problem-solving abilities and strong communication skills.
- A team-oriented mindset and the ability to manage multiple tasks simultaneously.
- Professional working proficiency in English.
- A certification in a relevant field (a plus, but not required).
- Previous experience as a helpdesk support technician or in a similar role (preferred).
- Familiarity with Atlassian Jira Service Management or other ticketing systems (a plus).
Technical Stack:
- Google Workspace
- Okta
- Workspace One
- Atlassian Jira
- Atlassian Confluence
- ...and many more to discover
Interview Process:
- A first 30-45 min conversation with Fatima-Ezzahra ABIDI (Junior Talent Acquisition Specialist), on Zoom.
- A 60 min onsite meeting with Damien Sornette Hargraves (Senior Manager Systems and Support) and a Helpdesk Technician, which will include a case study.
- A final 30 min interview with Carolyne Mc Donagh (Sr. People Manager, EMEA), onsite / on Zoom.
Why Match Group?
- Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
- Benefit from a healthy work-life balance in a flexible and welcoming environment.
- Enjoy a modern Paris office with a rooftop, close to transport and amenities.
- Access Edenred lunch vouchers, a discounted ClassPass subscription, premium healthcare with WTW, and our Worklife sustainable mobility package.
- Grow through e-learning, conferences, and knowledge-sharing sessions.
- Thrive in a dynamic, agile tech environment with evolving microservices and a culture of knowledge sharing and autonomy.
- Participate in hackathons and drive innovative projects.
- Join regular social events like breakfasts, lunches, and apéros.
- Use our products for free.
Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
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