Area Operations Staff
Job Summary
Job Description
Area Operations Staff are responsible for supporting Area Operations Supervisors with all operational aspects at the area level. This includes driver engagement, driver acquisition, and resolving driver issues in the field. The role involves handling conflicts, ensuring regulation compliance, and maintaining stakeholder relationships. Key responsibilities include problem-solving according to standard procedures, coordinating with supervisors on escalated issues, managing driver community and communication, handling driver care services and satisfaction, executing operations-related events, and managing the end-to-end process for the Driver Support Unit walk-in center.
Must have:
- Problem solving according to agreed process
- Coordinate with Area Operations Supervisor
- Handle driver community and communication
- Manage driver care service and satisfaction
- Execute operations events
- Handle walk-in center processes
- Proven leadership experience
- Target oriented and continuous improvement mindset
- Strong communication skills
- Bias for action
Good to have:
- SQL/BigQuery skill
5 skills required
Job Details
About the Role
Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What You Will Do
- Ensure problem solving according to agreed process & based on standard operational procedure
- Coordinate with the Area Operations Supervisor for day-to-day escalated issues around operations
- Handle all the driver community, multi-channel communication and driver care in the area
- Manage driver care service time and driver satisfaction
- Execute events related to operations
- Handle end-to-end processes for the walk-in center (Driver Support Unit) in the area
What You Will Need
- Fresh graduate or having min. 1 year experience in startup /well known industry preferably.
- Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalent
- Proven leadership experience in university organization
- Usually work with target oriented and embraced continuous improvement
- Strong communication skills with massive mass and bias for action.
- Would be advantage if has SQL/BigQuerry skill (optional)
About the Team
Area operations team plays a crucial role by managing end-to-end operations and engagement initiatives for our driver partners. From ensuring a lean and sufficient supply to delivering seamless on-ground execution, the team is deeply involved in creating a reliable and impactful driver experience. Beyond the operations function, we work closely with cross-functional teams such as Sales and User Growth to ensure that our area-level strategies are aligned and effectively implemented. If you’re passionate about solving complex problems, working collaboratively, and creating real impact on the ground. So this is your dream team
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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