Driver Controller - Training

About the Role

The Driver Controller will be responsible for training, mentoring, and engaging Gojek’s driver partners to ensure high standards of driving behaviour, professionalism, and loyalty to the platform. The role combines operational discipline with strong people engagement — ensuring drivers are productive, safe, and feel valued as part of the Gojek ecosystem.

What You Will Do

• Design and implement comprehensive training curricula specifically tailored for online drivers. This includes standard service training, safety training, and specialized modules that address the unique challenges faced by online drivers in the current market.
• Ensure the successful execution of training programs, utilizing various teaching methods and materials to cultivate well-trained and reliable drivers. Monitor and evaluate training outcomes to guarantee that the drivers meet the company's quality standards.
• Establish and enforce guidelines related to driver appearance and professionalism. Train drivers on the importance of appropriate attire, cleanliness, and overall presentation to enhance the company's image and ensure a positive customer experience.
• Conduct thorough analyses to identify problems associated with declining productivity among online drivers. Collaborate with relevant stakeholders to understand the underlying causes and develop actionable strategies aimed at improving overall driver productivity.
• Offer ongoing feedback and support to drivers throughout their training and initial working phases. Facilitate individualized coaching sessions and group workshops to address specific areas of improvement, thereby promoting driver engagement and retention.

What You Will Need

• 8+ years of experience in training within the taxi industry, focusing on enhancing the skills and knowledge of drivers. Past experience of being a taxi or online driver is a must.
• Strong coaching and mentoring ability — patient, empathetic, and firm.
• Knowledge of road safety standards, defensive driving, and transport regulations.
• Excellent interpersonal skills to interact with drivers. Understanding of driver motivation, engagement, and behavioural management
• Ability to hands on deliver training effectively, including planning, executing, and evaluating training programs. Ability to analyze performance data and recommend actionable improvements.
• Certifications related to the job, if any, will have added advantage.

About the Team

You will be joining a dynamic and data-driven team that plays a central role in shaping the fleet strategy. We work at the intersection of analytics, product, and operations, ensuring that data is at the core of every decision we make. The team values collaboration, curiosity, and innovation, continuously looking for ways to improve efficiency and create impact. We encourage ownership and proactive problem-solving, giving you the space to take initiative and drive meaningful changes. If you thrive in a fast-paced, high-impact environment, this is the place for you.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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