Communication Analyst (Strategic Operations)

About the Role

As our Corporate Affairs Transport & Logistics Analyst, you’ll play a key role in shaping Gojek’s narrative within its driver-led ecosystem — one of the core pillars of our On-Demand Services (ODS). Sitting under the Public Affairs & Communications function at GoTo Group, you’ll support strategic communications across GoRide, GoCar, GoTransit, GoSend, and GoBox.

In this role, you’ll bridge operations and communications to strengthen trust between drivers, customers, and the company. You’ll help craft and execute storytelling strategies that amplify product missions, engage the media and digital audiences, and maintain a consistent, credible brand presence on the ground. It’s a fast-paced, impact-driven role where your work directly contributes to ensuring Gojek remains the most trusted, human, and reliable ODS platform for everyone in our ecosystem.

What you will do

• Support the development and execution of integrated communications campaigns that strengthen public perception of Gojek’s Transport & Logistics ecosystem and its driver-led products.
• Identify, engage, and build relationships with key opinion leaders, journalists, and communities to amplify On-Demand Services (ODS) narratives and campaigns.
• Lead and coordinate communication initiatives, from planning and content development to monitoring, reporting, and cross-functional collaboration with internal teams and external agencies.
• Organize and manage press and community engagement activities such as media gatherings, roundtable discussions, and driver focused events.
• Develop high quality communication materials, including press releases, speeches, Q&As, talking points, and crisis standby statements tailored for external and public engagements.
• Explore and implement creative digital communication approaches to deliver impactful storytelling and strengthen product presence across online platforms.
• Analyze business data, media insights, and public sentiment to inform strategic communications planning and identify emerging opportunities or risks.

What you will need

• 2-3 years of relevant experience in a communications role (Experience in PR/ digital/ brand agency would be a plus points)
• Team players with proven project management skills – able to prioritize and get results.
• Self-motivated individual, solution-oriented, highly initiative.
• Excellent communication skills in English (oral and written), Bahasa Indonesia.
• Excellent interpersonal skills and experience working across large organizations with multiple internal and external stakeholders to develop and execute strategies with exceptional results.
• Understand the communication strategy, especially the digital campaign

About the Team

You’ll be part of a collaborative and curious team that believes every member’s contribution fuels our collective success. We work closely with internal and external partners to shape Gojek’s public image through media engagement, leadership profiling, and storytelling across multiple channels. Beyond strategy, we value learning by doing — experimenting, asking questions, and growing together. It’s a close-knit environment where we support one another, celebrate wins, and keep things fun while making an impact.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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