Assistant Manager

As an Assistant Store Manager, you will support the Store Manager in daily operations, acting as a link between the team and management. Responsibilities include driving sales, delivering exceptional customer service, maintaining operational standards, and stepping into the Store Manager role when needed. You will also assist with staff training, inventory management, merchandising, e-commerce fulfillment, HR activities, and planning promotional strategies and in-store events.

Must Have

• Support Store Manager in daily operations
• Drive sales and achieve store sales goals
• Deliver exceptional customer service
• Maintain operational standards
• Assist with staff training and sales activities
• Monitor and fulfill e-commerce sales
• Participate in store merchandising
• Support HR activities including hiring and onboarding
• Manage payroll reporting
• Plan and monitor promotional strategies
• Organize in-store events and shop rides
• Possess a founder's mentality and self-motivation
• Demonstrate fantastic hospitality and communication skills
• Have impressive attention to detail
• Eagerness to learn bicycle servicing and new technologies
• Learn proper Point of Sale practices

Perks & Benefits

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality for our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sounds sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for:

Position: Assistant Manager

Job Type: Full Time, Permanent

What you’ll do

As an Assistant Store Manager, you will play a key role in supporting the Store Manager with the smooth running of daily operations. Acting as the link between the store team and management, you’ll assist with all aspects of store performance, from driving sales and delivering exceptional customer service to maintaining operational standards. You will also step into the Store Manager role when required, always ensuring continuity and leadership.

Financial/Sales Performance

• Actively work on the sales floor interacting with customers and employees to achieve the store sales goals.
• Will be one of the top salespeople in the store, lead on store sales activities including customer engagement, Daily Task Lists completion and sales monitoring.
• Monitor and fulfil all e-Comm sales relating to your store's inventory, including order & shipment notifications, packing and shipping, and returns and exchanges.

High Performance Staff

• Support the Store Manager on staff training and organize and participate in all sales related training through targeted role plays, secret shop results, observing customer interactions, Trek University and more.
• Lead bi-weekly store morning huddles in the absence of the Store Manager

Inventory, Store Merchandising and Operations

• Support Store Manager on the range plan and inventory levels of the store
• Participate in the merchandising of the store to ensure professional, accessible, and inviting shopping experience.
• Support with monitoring store supplies and ordering/purchasing as needed.

Human Resources

• Support the Store Manager in human resources related activities including hiring, onboarding and employee queries.
• Responsible for payroll reporting as required

Product & Promotions

• Work with the Store Manager to research new products to carry in stores.
• Work with the Retail Marketing to plan promotional strategies, set up promotions according to Trek's sales promotion calendar, and monitor promotional ROI.
• Work with the Store Manager to organise and support with in store events and shop rides with customers

Miscellaneous Duties

• Attend meetings in the absence of the Store Manager
• Perform other duties as needed.

What you’ll bring to the team

• A founder’s mentality, with the responsibility to run the store as if it´s your own.
• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• The desire and drive to connect with local businesses and other organisations to make this store the cycling hub.
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Learn the proper Point of Sale practices that relate to bicycle building.
• Efficiently complete daily work schedules and tasks.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!