Assistant Manager - Technical - Media Solutions
4 Months ago • 3-8 Years
Job Description
The Assistant Manager - Technical - Media Solutions will be responsible for installing, configuring, troubleshooting, and supporting front-end client systems in complex Broadcast IT setups. They will work independently with guidance, analyze and resolve issues quickly, and escalate to superiors when necessary. The role involves receiving support calls, capturing information, and providing timely technical support in time-sensitive environments for live TV broadcasts. The engineer will need to communicate clearly with customers and team members, update case details, and periodically update system and software details. The candidate should have experience in Networking, IT Servers, Storages & Troubleshooting. They will also need to manage on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices. A good command over Operating Systems (Windows & Linux) is also required. Strong communication and interpersonal skills are essential.
Good To Have:
- Knowledge of Avid Products and Avid Broadcast workflow
Must Have:
- Install/configure/troubleshoot client systems
- Quickly analyze and resolve reported issues
- Capture complete information from customers
- Deliver technical support in time-sensitive environments
- Communicate clearly with customers and team members
- Knowledge about Networking, IT Servers, Storages & Troubleshooting
- Experience managing on-premises servers, SAN, and NAS devices
- Good command over Operating Systems (Windows & Linux)
- Communication and interpersonal skills
The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.
Field Engineer Responsibilities:
Field Engineer Responsibilities:
- Prime responsibility of Engineer will be to install / configure / troubleshoot and support front end client systems in complex Broadcast IT setups.
- Work independently on client systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.
- Receive support calls from customers, capture complete information about the issue and work to resolve or escalate to senior members.
- Must be committed to deliver technical support within time-sensitive environments for live TV broadcast sites and time critical applications, the engineer should quickly troubleshoot and diagnose issue over phone / remote / onsite / email for the systems presented to him.
- Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.
- Periodically update detail of systems and software installed at customer sites in the region.
- File and submit periodical tech call sheets, case status, expenses to reporting officer.
- Knowledge about Networking, IT Servers, Storages & Troubleshooting is required.
- 3 to 8 years work experience is required
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Good command over Operating Systems (Windows & Linux)
- Communication and interpersonal skills
- Broadcast IT administration knowledge & Broadcast workflow knowledge
- Knowledge of Avid Products and Avid Broadcast workflow is added advantage
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