Assistant Operations Manager (MIT)
Job Summary
Job Description
SBM's Manager in Training (MIT) program is designed for recent graduates and early-career professionals seeking to launch their leadership careers in facility management. This intensive, six-week blended-learning program provides hands-on experience, mentorship, and skill development. Participants will gain comprehensive exposure to managing a business within the facilities industry, with training at client locations. The program focuses on team management, including employee development and performance feedback, as well as collaborative teamwork, exceptional customer service, and potential travel opportunities. Graduates of the MIT program are eligible for managerial roles, with strong internal career growth potential within SBM. The role involves developing work schedules, overseeing personnel, conducting quality inspections, monitoring inventory, resolving customer service requests, and ensuring compliance with safety regulations.
Must have:
- Bachelor's degree or equivalent experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office
- Strong customer service abilities
- Problem-solving skills
- Project management abilities
- Excellent presentation skills
- Coaching skills
Good to have:
- Active/Transferable DoD TS Clearance
- Relocation required if local opportunity unavailable
Perks:
- Hands-on experience
- Mentorship
- Skill development
- Career growth potential
- Managerial role opportunities
- Travel opportunities
7 skills required
Job Details
Description
Manager in Training (MIT) Position- Assistant Operations Manager
Are you a recent graduate or early-career professional ready to launch your leadership journey? SBM’s Manager in Training (MIT) program offers hands-on experience, mentorship, and skill development to fast-track your career in facility management. Gain the expertise and confidence needed to step into a leadership role and make a lasting impact.
MIT Program
Our Assistant Operations Manager MIT program is an intensive six-week, blended-learning experience that provides comprehensive exposure to managing a business within the facilities industry. Training takes place on-site at client locations, where participants receive hands-on learning, expert guidance, real-time feedback, and personalized mentorship from industry professionals. This role is ideal for college graduates and professionals seeking career development opportunities.
Career Path
Participants who successfully complete the MIT program will transition into a managerial role, leading their own team. This program serves as a launchpad for future leadership opportunities, as SBM strongly promotes internal career growth. Many of SBM’s senior leaders—including C-suite executives, Vice Presidents, and Site Managers—are graduates of the MIT program.
What to Expect in Training
- Continuous Learning & Development: The program spans approximately six weeks, providing hands-on experience, mentorship, and structured learning plans covering all aspects of managing SBM’s fast-paced client facilities. Graduates have the opportunity to secure a managerial position within one of SBM’s accounts.
- Team Management: Develop and apply interpersonal and leadership skills to foster a positive, motivated team environment. Responsibilities include employee development, performance feedback, recruitment, and staff planning.
- Collaborative Teamwork: Work in a dynamic team environment, providing operational support, management training, problem-solving, and engaging with senior leadership.
- Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
- Travel Opportunities: Gain exposure to different client sites by supporting new transitions and collaborating with key team members nationwide.
Key Responsibilities
- Develop and manage work schedules to ensure service efficiency.
- Assign and oversee personnel routes and schedules, ensuring compliance.
- Conduct inspections and evaluations for quality, safety, and service adherence.
- Monitor inventory, supplies, and equipment usage.
- Research and implement operational improvements.
- Address and resolve customer service requests in collaboration with management.
- Assist in executing company policies, goals, and strategic initiatives.
- Assess facility space utilization and assist with planning budgets and modifications.
- Participate in long-term planning, conceptual designs, and capital investment strategies.
- Coordinate contract proposals, specifications, and documentation.
- Ensure compliance with safety regulations (OSHA, ADA, FLSA, etc.).
- Serve as a liaison between customers, employees, subcontractors, and clients.
- Maintain contractor relationships and oversee contract execution.
- Conduct and attend meetings to ensure real-time communication across all levels.
- Support HR-related concerns, including interviewing, coaching, and training.
- Travel may be required.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office and general computer skills.
- Strong customer service, problem-solving, and project management abilities.
- Ability to interpret, analyze, and respond to inquiries from customers, regulatory agencies, and business stakeholders.
- Excellent presentation, training, and coaching skills.
- Preferred: Active/Transferable DoD TS Clearance.
- Relocation required if a local opportunity is unavailable.
This role offers a fast-paced, hands-on leadership development experience with significant career growth potential within SBM. Apply today and take the next step toward a rewarding managerial career!
Shift: Various working shifts
Compensation: $65,000 - $75,000
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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