Job Description
- ITIL Foundation certification or equivalent experience with ITIL-based service management
- Azure or AWS certifications
- Networking certifications such as Cisco CCNA or equivalent
- Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and service requests
- Respond to and resolve incoming support calls and tickets, providing first-line technical assistance to end users
- Troubleshoot basic network issues such as connectivity problems, access-point availability, and switch-port configurations
- Assist in identifying and resolving issues related to firewall rules or access restrictions in collaboration with the network/security team
- Process and fulfil endpoint hardware requests in line with company standards and asset-management procedures
- Ensure adherence to Service Level Management (SLM) procedures, escalating issues when necessary to meet service targets
- Maintain accurate and up-to-date records of support activities and resolutions using the ITSM tool
- Collaborate with other IT teams to ensure seamless end-to-end support and promote knowledge sharing across the department
- Proven experience in a help desk or IT support role
- Knowledge of Windows operating systems, Microsoft Intune, and Office 365
- Familiarity with endpoint hardware provisioning, imaging, and lifecycle management
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, wireless access points, firewalls, and switches
- Experience troubleshooting connectivity issues in both wired and wireless environments
- Strong communication and customer service skills, with a user-focused approach
- Ability to prioritise, troubleshoot, and manage multiple tasks effectively in a fast-paced environment
- A collaborative and supportive team environment
- Opportunities for professional development and certification
- Flexible working arrangements and a strong focus on work–life balance
- Hybrid schedule along with business travel
- Innovative Tech Scheme
- Private medical and life insurance coverage
- Free eye tests and contributions towards glasses
- Incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat
- Employee-designed Profit Share scheme
- Pathways Career Development Quarterly programme
Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.
We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.
As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.
Job Description
What We Offer
- A collaborative and supportive team environment
- Opportunities for professional development and certification
- Flexible working arrangements and a strong focus on work–life balance
Key Responsibilities
- Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and service requests
- Respond to and resolve incoming support calls and tickets, providing first-line technical assistance to end users
- Troubleshoot basic network issues such as connectivity problems, access-point availability, and switch-port configurations
- Assist in identifying and resolving issues related to firewall rules or access restrictions in collaboration with the network/security team
- Process and fulfil endpoint hardware requests in line with company standards and asset-management procedures
- Ensure adherence to Service Level Management (SLM) procedures, escalating issues when necessary to meet service targets
- Maintain accurate and up-to-date records of support activities and resolutions using the ITSM tool
- Collaborate with other IT teams to ensure seamless end-to-end support and promote knowledge sharing across the department
Essential Skills & Experience
- Proven experience in a help desk or IT support role
- Knowledge of Windows operating systems, Microsoft Intune, and Office 365 (desirable)
- Familiarity with endpoint hardware provisioning, imaging, and lifecycle management
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, wireless access points, firewalls, and switches
- Experience troubleshooting connectivity issues in both wired and wireless environments
- Strong communication and customer service skills, with a user-focused approach
- Ability to prioritise, troubleshoot, and manage multiple tasks effectively in a fast-paced environment
Qualifications
Desirable Qualifications
- ITIL Foundation certification or equivalent experience with ITIL-based service management
- Azure or AWS certifications
- Networking certifications such as Cisco CCNA or equivalent
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
