Job Responsibilities :

Key Responsibilities

Platform Ownership & Strategy

• Lead the global Razer.com platform team, defining and executing the platform strategy and roadmap aligned with Razer's D2C goals.
• Drive the end-to-end infrastructure supporting eCommerce and CRM, ensuring seamless, high-quality customer experiences.
• Develop the quarterly platform capability plan-of-record and conduct regular reviews with senior stakeholders.

Business Acceleration & Innovation

• Drive and deliver strategic initiatives such as new business models, product launches, customer acquisition campaigns, and market expansion efforts.
• Evaluate, prioritize, and translate business requirements into scalable, impactful digital capabilities.

Program Delivery & Governance

• Plan and execute eCommerce projects, ensuring on-time delivery and adherence to budget.
• Lead platform operations, manage escalations, and proactively mitigate risks.
• Optimize time-to-market processes and implement cost-efficient improvements.

Stakeholder Management

• Build and maintain strong partnerships across key internal stakeholders, including Division, Marketing, IT, Customer Advocacy, and Operations, to align on goals and deliver a seamless Direct-to-Consumer (D2C) experience.
• Serve as a key liaison between technical, and operational teams to translate strategic business needs into actionable platform capabilities.
• Facilitate ongoing alignment through structured reviews, feedback loops, and collaborative planning with cross-functional leaders.

Pre-Requisites :

• Bachelor’s degree in a relevant discipline; MBA preferred.
• 10+ years of experience in eCommerce operations, platform strategy, or digital transformation, preferably within consumer-facing industries
• At least 5 years of experience leading high-performance teams in fast-paced environments.
• Proven expertise in program/project management methodologies, risk assessment, and cross-regional stakeholder engagement.
• Hands-on experience with SAP Commerce Cloud (CCV2) or equivalent major commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce/Magento, Shopify Plus) including implementation, optimization, and roadmap development.
• Strong business acumen, attention to detail, and comfort working in high-ambiguity settings.
• Excellent communication skills with experience presenting to senior leadership and executives.
• Self-driven and thrives under pressure.

Are you game?