Associate manager customer service

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

Main missions:

Align commercial and marketing priorities at the level of each brand and ensure overall commercial coherence, taking into account consumer insights, market data, marketing, CP and commercial priorities.

Build data-driven recommendations to increase the impact of brand activations at the level of different brands.

What Your Impact Will Be:

• Participate in the definition and implementation of a winning Shopper & Customer Marketing strategy, in line with the company and brand vision, with an emphasis on strategic accounts and priority brands.
• Design and execute brand activation plans with our key clients, reflecting brand priorities and strategies - integrating online and offline activations into 360° plans.
• Collaborate closely with the Marketing Brand Activation and Digital Marketing teams to ensure full integration of plans and the use of innovative marketing tools while working with Regional teams to foster synergies and alignment between countries.
• Develop and strengthen the partnership with key clients by establishing a relationship of trust and an impeccable commercial plan. Position Mattel as a reference player in marketing activation among distributors.
• Contribute to the design and optimization of current processes and "working methods" between the Commercial and Marketing departments.
• Be responsible for the fundamentals of the commercial performance of brands (with defined clients/brands), in collaboration with the commercial team and ensuring optimal visibility at the point of sale.
• Actively participate in joint development plans with clients (Joint Business Plans), not only by appropriating the client marketing strategy, but also by providing relevant consumer and shopper insights to support the growth of clients and Mattel in the market.
• Establish an evaluation culture and lead the analysis of key client marketing activations: draw lessons to improve future executions – analysis of sales data combined with consumer and distributor insights. Strengthen shopper understanding within the organization.
• Monitor budgets to ensure the best return on investment (ROI).

Qualifications

What We’re Looking For:

• Strong leadership skills to inspire and motivate key stakeholders.
• Strategic mindset, capable of translating brand plans into impactful customer activations and contributing to the sustainable success of our brands.
• Customer experience: strong influencing skills to deliver the best plans for our franchises.
• Proven experience in implementing "remarkable" retail campaigns generating high return on investment.
• Demonstrated success in clearly articulating marketing strategies and objectives to clients to influence commercial strategies and in-store activation – conceptual sales experience.
• Excellent communication skills and ability to collaborate cross-functionally, working simultaneously with many interlocutors.
• Successful experience in managing various projects within budget.
• Entrepreneurial spirit and "out of the box" creative approach.
• Ability to work autonomously, action and results-oriented.
• Strong problem-solving and analytical skills, combined with strong organization and excellent priority and time management.
• University degree in Economics, Management, Business Administration or a related field.
• 3 to 5 years of experience in Shopper Marketing or in a Commercial/Marketing function with a strong focus on point-of-sale activation and a strong affinity for brands.
• Digital culture – ability to understand online & offline elements.
• Excellent command of Microsoft Office, especially PowerPoint and Excel.
• Fluent in English and French, both oral and written.

Additional Information

What It’s Like to Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process, and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, individuals with disabilities, and those of all sexual orientations and gender identities.