Associate Manager, Product Quality - Print

The Associate Manager, Product Quality - Print at Minted is responsible for ensuring the highest quality of all printed products, from initial design to the final customer delivery. This critical role involves a blend of hands-on inspection, rigorous data analysis, and close collaboration with a network of Print Service Providers (PSPs). The manager will establish and maintain quality standards, define material specifications, and implement control procedures to continuously improve key quality metrics across the product lifecycle.

Must Have

• Establish and maintain quality standards for printed stationery and art products.
• Define specifications for raw materials and manufacturing processes.
• Develop and implement quality control procedures and inspection plans.
• Collect and analyze data from Reprints, NPS, and HP color tools.
• Create detailed reports on quality performance and recommend improvements.
• Act as a central point of contact for quality-related issues.
• Collaborate with PSPs, suppliers, and product development team.
• Train staff on quality procedures and best practices.
• Travel independently to US fulfillment locations for quality assurance.
• Excellent vendor coordination and cross-functional management skills.
• Ability to prioritize in a fast-paced environment and meet deadlines.
• Multitask and execute flawlessly with attention to detail.
• Extremely detail and process-oriented, deadline driven.
• Comfortable with uncertainty and building processes from scratch.
• Strong bias for action and track record of completing projects.
• Exceptional communication skills.
• Experience utilizing and improving project management systems, specifically Jira.
• Proactive and detail-oriented approach.

Good to Have

• Interest in leveraging technology, including AI, for print quality control.
• Deep understanding of the stationery or print industry.

Perks & Benefits

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount
• Stock options

The Role:

The Associate Manager, Product Quality - Print for Minted, ensures the quality of printed products from the initial product design phase to the final customer product. The role involves a mix of hands-on inspection, data analysis, and collaboration with a network of PSPs to maintain high standards and improve key metrics.

#LI-Remote

You will:

• Establish and maintain quality standards for all printed stationery and art products
• Define specifications for raw materials (like paper and ink), manufacturing processes, and the final finished products
• Develop and implement quality control procedures and inspection plans that everyone in the network follows
• Provide data Analysis and reporting with a data-driven approach to quality control
• Collect and analyze data from Reprints, NPS, and HP color tools to identify trends, areas of weakness, and root causes of defects
• Create detailed reports for senior management, outlining quality performance and recommending improvements
• Act as a central point of contact for quality-related issues, working with various teams across the company
• Collaborate with PSPs to implement process improvements, with suppliers to ensure the quality of raw materials, and with the product development team to ensure new products are designed with quality in mind
• Train staff on quality procedures and best practices to foster a company-wide culture of quality
• Be comfortable with independent travel to various fulfillment locations within the US to ensure quality and performance standards are consistently met

You are:

• Excellent with vendor coordination and has great skills managing complex cross-functional work processes and activities with many stakeholders
• A self-starter with an ability to prioritize in a fast-paced environment and meet changing deadlines and priorities on multiple simultaneous projects
• Able to multitask and meet deadlines while still paying attention to details and executing flawlessly
• Extremely detail and process-oriented, and deadline driven.
• Comfortable with uncertainty and with building processes and reports from scratch where none exist today
• Able to work in a fast-paced environment and manage projects through changing deadlines

You have:

• A passion for perfection and an eagle eye
• You're a go-getter who actively seeks out opportunities to improve products and processes
• A strong bias for action and a track record of completing projects from ideation to execution. You are a self-starter who thrives on ownership and accountability
• Exceptional communication skills. You're a natural at coordinating with vendors and can effectively manage complex projects with diverse stakeholders
• Experience utilizing and improving project management systems, specifically Jira, to streamline workflows and boost team efficiency
• A proactive and detail-oriented approach. You anticipate issues, meticulously manage projects, and consistently deliver polished, high-quality results

Bonus Points:

• An interest in how technology, including AI, can be leveraged to enhance and automate print quality control.
• A deep understanding of the stationery or print industry

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $67,832 - $89,030

Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI - $62,246 - $81,698

Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is eligible for stock options.

Benefits:

Benefits will be effective on the first of each month following your initial hire date.

• Medical, Dental, and Vision Benefits

• Employer Funded Health Savings Account

• 10 Paid Holidays

• Paid Time Off and Sick Leave

• Paid Parental Leave

• Monthly Gym/Wellness Reimbursement

• 401(k) retirement savings plan

• Employer Funded Commuter Benefits

• Employee Discount

• Friends and Family Discount

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.