Associate Product Software Engineer - Java

About the Role

We are seeking a proactive and enthusiastic Associate Software Engineer to join our Customer Support team. This role involves learning and supporting a Java-based enterprise product by analyzing and resolving real-time client-reported issues. You will work closely with senior engineers and product teams to understand technical challenges and deliver timely solutions while gaining hands-on experience with modern backend technologies.

Key Responsibilities

• Analyze client-reported issues by reproducing the scenario and performing root cause analysis.
• Debug backend systems written in Java, Groovy, and Spring/Hibernate stack.
• Query and update relational databases (using SQL) to verify or correct data issues.
• Assist in writing and delivering patches or configuration fixes for client environments.
• Understand business rules implemented using Drools and provide support-level changes if needed.
• Collaborate with senior team members to resolve tickets tracked in JIRA and Salesforce.
• Follow standard operating procedures, update documentation, and maintain knowledge base articles.
• Test fixes locally or in lower environments before delivering to clients.
• Participate in daily stand-ups, retrospectives, and team meetings.
• Learn and apply version control (Bitbucket), basic branching, and code review practices.

Required Skills

• 2+ Yrs of good understanding of Core Java (OOPs, Collections, Exception Handling, etc.).
• Working knowledge of SQL: basic queries, joins, filtering, and data manipulation.
• Exposure to frameworks like Spring and Hibernate through academic or project work.
• Basic knowledge of version control systems like Git or Bitbucket.
• Familiarity with IDEs like Eclipse or IntelliJ.
• Strong analytical, problem-solving, and debugging abilities.
• Excellent written and verbal communication skills.
• Willingness to work in a support environment, including rotational shifts if required.
• Eagerness to learn new tools, technologies, and processes.
• Familiarity with Groovy or Drools is a bonus.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.