Inside Sales Representative

As an Inside Sales Representative at Wolters Kluwer, you will engage deeply in sales activities, leveraging your understanding of company offerings to identify and qualify leads effectively. You will handle complex customer interactions, support the overall sales strategy by managing records, and documenting sales activities. Key responsibilities include managing inbound/outbound calls, prioritizing sales leads, responding to marketing qualified leads, and addressing customer inquiries about products and services.

Must Have

• Handle complex inbound and outbound sales calls.
• Maintain and update customer records with a higher degree of accuracy.
• Qualify and prioritize sales leads based on potential value.
• Record detailed sales prospecting activities.
• Respond to and accurately qualify marketing qualified leads.
• Address intermediate customer inquiries about products and services.
• Assist in coordinating logistics for large orders.
• Support team in managing larger sales projects.
• Provide feedback to sales management on customer trends.
• Advanced Customer Service Orientation.
• Effective Sales Techniques.
• Advanced Communication Skills.
• Proficient CRM Software Use.
• Enhanced Organization.
• Proficient in the use of Sales Enablement Technologies.
• Data Analysis.
• Detailed Product Knowledge.

About the role:

As an Inside Sales Representative, you will engage more deeply in sales activities, leveraging an understanding of the company's offerings to identify and qualify leads more effectively. You will assist in more detailed customer interactions and support the overall sales strategy by managing records and documenting sales activities.

Responsibilities:

• Handle complex inbound and outbound sales calls.
• Maintain and update customer records with a higher degree of accuracy.
• Qualify and prioritize sales leads based on potential value.
• Record detailed sales prospecting activities.
• Respond to and accurately qualify marketing qualified leads
• Address intermediate customer inquiries about products and services.
• Assist in coordinating logistics for large orders.
• Support team in managing larger sales projects.
• Provide feedback to sales management on customer trends.

Skills:

• Advanced Customer Service Orientation: Deeper understanding of customer needs.
• Effective Sales Techniques: Enhanced sales tactics and strategies across a multi channel approach.
• Advanced Communication Skills: More nuanced and effective communication.
• Proficient CRM Software Use: Greater comfort with CRM tools.
• Enhanced Organization: More effective task and time management.
• Proficient in the use of Sales Enablement Technologies.
• Data Analysis: Basic ability to interpret sales data.
• Detailed Product Knowledge: In-depth understanding of products/services.