Scores Client Services - Senior Manager, Auto Industry

This Senior Manager role at FICO focuses on client services within the auto industry, aiming to build and deepen relationships with Auto Lenders. The role involves positioning FICO® Scores as the industry standard, establishing trusted advisor status with key clients, generating market insights, and providing thought leadership. The ideal candidate will translate market trends into actionable strategies and significantly impact FICO's business trajectory in auto financing.

Must Have

• Build and deepen relationships with Auto Lenders
• Position FICO® Scores as the industry standard
• Establish trusted advisor status with key clients and industry influencers
• Generate actionable market insights and develop scalable competitive analysis
• Provide industry thought leadership
• Resolve client and solution challenges
• Support development, testing, and implementation of client solutions
• Develop segment-based client strategy, account plans and product/solution offering
• Bachelor's degree or requisite experience
• Auto industry and auto financing domain knowledge
• Experience partnering with the auto industry using a consultative approach at CXO/executive level
• Established professional network within the auto ecosystem
• Ability to effectively listen to clients and understand business needs
• Excellent customer service, organizational and follow-up skills
• Attention to detail with sound reasoning and problem-solving skills
• Exceptional presentation and communication abilities
• Strong analytical capabilities
• Ability to travel 25-50%

Good to Have

• MBA or advanced degree
• Knowledge of FICO products and credit scoring methodologies
• Understanding of auto loan securitization and asset-backed securities markets
• Experience operating effectively in global, matrixed organizations

Perks & Benefits

• Inclusive culture that strongly reflects core values
• Opportunity to make an impact and develop professionally
• Highly competitive compensation, benefits and rewards programs
• Engaging, people-first work environment
• Work/life balance
• Employee resource groups
• Social events

The Opportunity

"The right candidate is someone who can translate market trends into actionable strategies while building relationships that will define FICO's future in auto financing. This role has the potential to significantly impact both our business trajectory and the industry as a whole." - - Vice President, Head of Scores Auto Industry

What You’ll Contribute

• Build and deepen relationships with Auto Lenders by positioning FICO® Scores as the industry standard to protect and grow FICO® Score market share within the auto industry ecosystem.
• Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives.
• Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning.
• Provide industry thought leadership through white papers, executive briefings, client engagements, industry events, and strategic presentations.
• Resolve client and solution challenges through strategic recommendations on contracting, pricing, and service delivery.
• Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO® Score.
• Develop segment-based client strategy, account plans and product/solution offering for assigned clients.

What We’re Seeking

• Bachelor's degree or requisite experience required; MBA or advanced degree is a plus.
• Auto industry and specifically auto financing domain knowledge within mid, regional banks, or large banks required.
• Experience partnering with the auto industry using a consultative approach, advising at the CXO or executive level.
• Established professional network of decision-makers and influencers within the auto ecosystem.
• Ability to effectively listen to clients and understand their business needs and challenges.
• Excellent customer service, organizational and follow-up skills.
• Attention to detail with sound reasoning and problem-solving skills.
• Exceptional presentation and communication abilities, including compelling storytelling and executive-level material development.
• Strong analytical capabilities with experience developing market insights and competitive positioning strategies.
• Knowledge of FICO products and credit scoring methodologies preferred but not required.
• Understanding of auto loan securitization and asset-backed securities markets is helpful.
• Experience operating effectively in global, matrixed organizations.
• Ability to travel 25-50% based on client needs and industry events.

Our Offer to You

• An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $112,000 to $176,000 with this range reflecting differences in candidate knowledge, skills and experience.

#LI-CH1

#LI-Remote

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy