Senior Director, Platform Product Management

As a Senior Director of Platform Product Management at FICO, you will be responsible for leading the strategy, development, and execution of market-leading decisioning platform capabilities. This role involves defining the long-term roadmap for infrastructure, APIs, developer experience, data management, security, operations, and shared services. You will lead and mentor a team of product managers, collaborate with various stakeholders, and ensure platform solutions meet high standards for performance, security, and scalability, empowering both internal and external customers with robust and innovative solutions.

Must Have

• Define and drive the long-term strategy and roadmap for platform capabilities, including infrastructure, APIs, developer experience, data management, security & operations, observability, and shared services.
• Lead and mentor a team of platform product managers, fostering a culture of innovation, accountability, and continuous improvement.
• Collaborate cross-functionally with engineering, architecture, security, operations, and business stakeholders to align platform investments with enterprise goals.
• Influence senior leadership and partner teams to prioritize platform initiatives that drive scalability, reliability, and developer productivity.
• Oversee the development of platform features that support multi-tenant architectures, integration frameworks, and extensibility.
• Ensure platform solutions meet high standards for availability, performance, security, and defect reduction, with clear KPIs and continuous monitoring.
• Champion observability practices to enable proactive issue detection, root cause analysis, and system health transparency.
• Drive platform capabilities that support modern DevOps workflows, CI/CD pipelines, and infrastructure automation.
• Advocate for data governance, accessibility, and integrity across platform services.
• Stay ahead of industry trends and emerging technologies to inform platform strategy and innovation.
• 20+ years of product management experience in the technology industry.
• 10+ years of direct experience in platform product management, with a proven track record of delivering enterprise-grade platform solutions.
• Demonstrated success in leading and scaling product teams.
• Strong background in B2B platform development, including API ecosystems, developer tools, infrastructure services, and data platforms.
• Experience working in complex, matrixed organizations with multiple stakeholders and dependencies.
• Excellent communication, collaboration, and influencing skills across technical and non-technical audiences.
• Good understanding of cloud-native architectures, CI/CD pipelines, DevOps practices, and observability tools.
• Strong analytical skills and data-driven decision-making.
• Bachelor/Master's degree in engineering, Computer Science, or related field and MBA or equivalent business education.

Good to Have

• Experience in financial services or other regulated industries.

Perks & Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The Opportunity

"As a Senior Director of Platform Product Management, you will lead the strategy, development, and execution of our market leading decisioning platform capabilities, enabling scalable, secure, and high-performing solutions for both internal and external customers. Seeking a visionary and experienced product leader who brings deep domain expertise, a strong leadership track record, and a passion for building platforms that empower product and engineering teams." - VP, Product Management

What You'll Contribute

• Define and drive the long-term strategy and roadmap for platform capabilities, including infrastructure, APIs, developer experience, data management, security & operations, observability, and shared services.
• Lead and mentor a team of platform product managers, fostering a culture of innovation, accountability, and continuous improvement.
• Collaborate cross-functionally with engineering, architecture, security, operations, and business stakeholders to align platform investments with enterprise goals.
• Influence senior leadership and partner teams to prioritize platform initiatives that drive scalability, reliability, and developer productivity.
• Oversee the development of platform features that support multi-tenant architectures, integration frameworks, and extensibility.
• Ensure platform solutions meet high standards for availability, performance, security, and defect reduction, with clear KPIs and continuous monitoring.
• Champion observability practices to enable proactive issue detection, root cause analysis, and system health transparency.
• Drive platform capabilities that support modern DevOps workflows, CI/CD pipelines, and infrastructure automation.
• Advocate for data governance, accessibility, and integrity across platform services.
• Stay ahead of industry trends and emerging technologies to inform platform strategy and innovation.

What We're Seeking

• 20+ years of product management experience in the technology industry.
• 10+ years of direct experience in platform product management, with a proven track record of delivering enterprise-grade platform solutions.
• Demonstrated success in leading and scaling product teams.
• Strong background in B2B platform development, including API ecosystems, developer tools, infrastructure services, and data platforms.
• Experience working in complex, matrixed organizations with multiple stakeholders and dependencies.
• Excellent communication, collaboration, and influencing skills across technical and non-technical audiences.
• Experience in financial services or other regulated industries.
• Good understanding of cloud-native architectures, CI/CD pipelines, DevOps practices, and observability tools.
• Strong analytical skills and data-driven decision-making.
• Bachelor/Master's degree in engineering, Computer Science, or related field and MBA or equivalent business education.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $158,000 to $248,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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