Associate Staff Engineer, Pharmacovigilance

Nagarro is a Digital Product Engineering company scaling globally, building inspiring products and experiences across devices. This role is for an Associate Staff Engineer in Pharmacovigilance, requiring 5+ years of experience. The position involves daily system administration, user access management, incident support, data validation, and coordination with technical teams for a Pharmacovigilance SaaS platform like HaloPV or Argus Safety.

Must Have

• 5+ years total experience
• Hands-on experience in Pharmacovigilance processes, including ICSR lifecycle
• Strong experience with HaloPV, Argus Safety, or similar Pharmacovigilance SaaS platforms
• Familiarity with ITSM tools like ServiceNow
• Working knowledge of SQL / PL-SQL for data validation
• Ability to follow defined procedures in a regulated environment
• Perform daily HaloPV/Argus system administration activities
• Manage user access provisioning, modification, and deactivation
• Provide Level 1 incident and service request support
• Conduct initial issue triage, data validation, and log collection
• Coordinate with internal technical and functional teams for issue escalation and resolution
• Maintain accurate operational documentation, ticket updates, and status reports
• Assist in system validation documentation, audit artifacts, and compliance evidence preparation

REQUIREMENTS:

• Total experience 5+ years.
• Hands on working experience in Pharmacovigilance processes, including ICSR lifecycle.
• Strong working experience in HaloPV, Argus Safety, or similar Pharmacovigilance SaaS platform.
• Familiarity with ITSM tools such as ServiceNow.
• Working knowledge of SQL / PL-SQL for basic data validation and checks.
• Ability to follow defined procedures and work effectively in a regulated environment.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

RESPONSIBILITIES:

• Perform daily HaloPV/ Argus system administration activities as per approved Client SOPs and Work Instructions
• Manage user access provisioning, modification, and deactivation in compliance with access control policies
• Support basic workflow and configuration activities under supervision
• Provide Level 1 incident and service request support using the Client ITSM tool
• Conduct initial issue triage, data validation, and log collection
• Coordinate with internal technical and functional teams for issue escalation and resolution
• Maintain accurate operational documentation, ticket updates, and status reports
• Assist in system validation documentation, audit artifacts, and compliance evidence preparation.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.