Associate, TA Operations

LSEG is seeking an Associate, TA Operations for a full-time, 12-month fixed-term contract in Bangalore. This role involves managing the end-to-end onboarding process, including background checks, ensuring compliance, and resolving discrepancies. The associate will utilize Workday and ServiceNow platforms, collaborate with internal teams, and serve as a candidate point of contact. Candidates should have 4-6 years of HR operations experience, strong communication, analytical, and organizational skills, and familiarity with background screening regulations.

Must Have

• Manage end-to-end onboarding and background check processes.
• Initiate, track, and complete background checks, ensuring quality and compliance.
• Collaborate with internal teams (HR, talent acquisition, Compliance, hiring managers, onboarding).
• Utilize Workday and ServiceNow platforms for candidate records and workflow management.
• Resolve discrepancies in background check reports by liaising with third-party vendors.
• Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.
• Perform compliance related procedures, audits, annual testing and documentation.
• Prepare and provide status updates or reports on background checks.
• Serve as a point of contact for candidates regarding background check process.
• Ensure proper documentation and secure handling of sensitive data.
• Excellent verbal and written communication skills.
• Proficiency in Workday for candidate and employee record management.
• Familiarity with ServiceNow to manage and track case workflows.
• Strong organizational and time-management skills.
• Analytical mindset to identify and resolve discrepancies.
• Ability to maintain confidentiality and handle sensitive data.
• A keen eye for detail and focus on accuracy.
• 4-6 years of experience in HR operations or similar role.
• Familiarity with background screening compliance laws and regulations.
• Bachelor’s degree in Human Resources, Business Administration or a related field.

Good to Have

• Interprets data to identify improvement opportunities and suggest changes to HR services tools and programmes.
• Support the implementation of HR programmes.
• Plans, prioritises, and coordinates the workload.
• Works proactively to meet agreed service levels (SLA’s).
• Regular reporting on performance and Audit against SLA’s.
• Weekly status updates to Service Delivery manager of open case load.
• Problem solving abilities.
• Maintain healthy working relationship with staff within business.
• Follow procedures that align with the law.
• Own the organization's HR initiatives such as those of Diversity and Inclusion.
• Ability to prioritize in a fast-paced environment.
• Ensure company policies are upheld.
• Ability to develop trusting relationships with relevant partners.
• Contribute to team's development and growth.
• Quick learner, openness to feedback, conscientious and resilient, adaptable and self-starter.

Perks & Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives
• Collaborative and creative culture
• Opportunities for personal growth and skill development
• Inclusive culture
• Diversity and inclusion initiatives

Fixed Term Contract (12 Months)

Roles & Responsibilities:

• Manage end-to-end onboarding including managing background check process, initiating, tracking until completion, quality checks and reviewing reports for accuracy and compliance.
• Initiating background checks and ensuring the orders are managed and completed successfully.
• Collaborate with internal teams, including HR, talent acquisition, Compliance, hiring managers and onboarding, to ensure timely and seamless background checks.
• Use Workday and ServiceNow platforms to update candidate records, track cases, and manage workflow
• Ensure all requests/queries received in Service Now are resolved within SLA and maintain quality of responses.
• Resolve discrepancies or issues in background check reports by liaising with third-party vendors.
• Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.
• Perform all compliance related procedures, audits, annual testing and documentation.
• Prepare and provide status updates or reports on background check.
• Interprets data to identify improvement opportunities and suggest changes to HR services tools and programmes.
• Support the implementation of HR programmes.
• Plans, prioritises, and coordinates the workload.
• Works proactively to meet agreed service levels SLA’s and ensures the work meets performance and service levels to the business.
• Regular reporting on performance and Audit against SLA’s.
• Weekly status updates to Service Delivery manager of open case load.
• Serve as a point of contact for candidates, addressing queries or concerns related to the background check process.
• Ensure proper documentation and secure handling of sensitive data in accordance with company policies.

Skills & Qualification:

• Communication skills: Excellent verbal and written communication skills to interact effectively with candidates, vendors and our global teams.
• Workday experience: Proficiency in using Workday for candidate and employee record management.
• ServiceNow Experience: Familiarity with ServiceNow to manage and track case workflows
• Strong organizational and time-management skills to handle multiple cases simultaneously.
• Analytical mindset to identify and resolve discrepancies in background check reports
• Ability to maintain confidentiality and handle sensitive date in discretion.
• A keen eye for detail and focus on accuracy in documentation and reporting
• Problem solving abilities.
• Maintain healthy working relationship with staff within business.
• Follow procedures that align with the law.
• Own the organization's HR initiatives such as those of Diversity and Inclusion.
• Ability to prioritize in a fast-paced environment.
• Ensure company policies are upheld.
• Ability to develop trusting relationships with relevant partners.
• Contribute to team's development and growth.
• Quick learner
• Openness to feedback.
• Be conscientious and resilient.
• Adaptable and Self-Starter.

Education and experience:

• Hands on experience as an HR Advisor
• Excellent interpersonal and communication skills
• Bachelor’s degree in human resources, Business administration or a related field preferred.
• 4-6 years of experience in HR operations or similar role
• Experience with Workday and ServiceNow is highly desirable.
• Familiarity with background screening compliance laws and regulations.
• Experience in a fast-paced, high-volume environment.
• Problem solving skills with a proactive approach to process improvement