Team Leader, Sales Order Management

As a Team Leader, Sales Order Management at LSEG in Bangalore, you will lead a team of 10-12 staff, overseeing order preparation, management, and billing for KSA/GSA segment customers. The role involves operational management, driving efficiency, ensuring data quality, handling team performance, and supporting skill enhancement. You will also focus on quality processing, risk management, and continuous process improvements, fostering a service-minded approach to customer queries.

Must Have

• Lead a team of approximately 10-12 staff
• Take charge of order preparation, order management, and billing for designated segment customers
• Drive efficiency by removing waste and non-value add tasks, create capacity
• Ensure data quality, completeness, timeliness and service metrics (MTTR) are met
• Monitor scorecards and WIP dashboards, meeting the targets
• Handle team management activities, monitor performance, timely feedback, mentoring & coaching
• Ensure all customer concern/issues are handled appropriately
• Focus on Quality of order processing with accuracy, completeness and Timeliness
• Use appropriate methodologies, tools and techniques to identify and evaluate the organisation's risk exposure
• Fostering a continuous improvement mindset to enhance processes, systems, and tools
• Implementing effective performance and feedback mechanisms
• Managing customer queries and communication in a professional and service-minded manner
• Managing, mentoring, coaching, and providing performance management for team members
• Balancing team resources to optimize performance and improve employee engagement

Good to Have

• About 2-3 years of experience in operations, customer service and understanding of order management team
• Understanding of order management and billing processes
• Solid understanding of relevant markets, customers, and products
• University degree and/or professional qualification or relevant work experience preferred

Perks & Benefits

• Inclusive and diverse workplace
• Continuous learning and professional development
• Flexible working hours
• Comprehensive benefits including health insurance
• Retirement plans
• Paid time off
• Paid volunteering days
• Wellbeing initiatives

Job Description

Order Management Job Description Company Brief At LSEG, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world’s most trusted news organization. URL: https://www.lseg.com

Job Description: Sales Order Management We are looking for a dynamic and inclusive Team Leader to join our team in Bangalore. As a Team Leader, you will lead a team of approximately 10-12 staff, taking charge of order preparation, order management, and billing for a designated group of segment customers within KSA/ GSA sale order management team. This role requires flexible timings to better support our teams and stakeholders.

What the Role Involves:

• Operational management , drive efficiency by remove waste and nonvalue add tasks, create capacity - Use FMEA, Value Stream, Deep Dives etc. Connect with compliance team for reduction of system issues raised for CTT Ensures data quality, completeness, timeliness and service metrics (MTTR) are met as well as monitoring scorecards and WIP dashboards, meeting the targets Handles team management activities, monitor performance, timely feedback, mentoring & coaching. Ensures all customer concern/issues are handled appropriately Continue people leader engagement, talent review, skill matrix reviews & Training Calendars Support senior resources to enhance technical skills like SQL, RPA, Python, R, Power Platform etc. ITIL & PMP Certification for applicable talent Focus on Quality of order processing with accuracy , completeness and Timeliness Risk Management related activities Uses appropriate methodologies, tools and techniques to identify and evaluate the organisation's risk exposure, mitigating and handling against unacceptable risks Monitor and track, document and report Risk Events on a regular basis and relate to team's strategy to improve risk awareness and knowledge documentation Process Improvements/ Operational Excellence Fostering a continuous improvement mindset to enhance processes, systems, and tools, including partnering with support functions to remove obstacles. Implementing effective performance and feedback mechanisms, continually tracking and improving performance across the team. Escalating critical delays to internal groups and any issues to management as appropriate, ensuring that agreed volume, service, and quality targets are met. Understands overview of end-to-end workflow, including detailed processes, upstream and downstream impacts of current role, and the roles of different teams Collaborating with knowledge specialists to ensure that team members have the appropriate training and information to perform to required standards. Managing customer queries and communication in a professional and service-minded manner, ensuring that resolution is provided even if not directly within the brief. Ensuring that customer requirements are met by managing team meetings, discharging actions in a timely manner, and following up as appropriate. Keeping others informed of all matters affecting their customers is crucial. Working with Senior and Process/Compliance teams to ensure that team members have the appropriate training and information to perform to required standards. Managing, mentoring, coaching, and providing performance management for team members, effectively resolving order processing and quality[1]related issues on a timely basis to avoid larger impacts. Balancing team resources to optimize performance and improve employee engagement. Why Working With Us is Rewarding: We believe in fostering an inclusive and diverse workplace where everyone feels valued and respected. Supporting continuous learning and professional development, offering flexible working hours to help balance personal and professional life. Comprehensive benefits include health insurance, retirement plans, and paid time off.

Required Skills:

• Demonstrate a continuous improvement mindset.
• Experience in managing through significant business changes.
• Ability to lead a team independently with minimal support from managers.
• Ability to communicate at all levels and work as a team.
• Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and the team.
• Excellent interpersonal skills with a willingness to share knowledge and expertise.
• Perform effectively under time pressure and meet strict deadlines.

Education:

University degree and/or professional qualification or relevant work experience preferred.

Desired Skills:

• About 2-3 years of experience in a operations , customer service and understanding of order management team..
• Understanding of order management and billing processes.
• Solid understanding of relevant markets, customers, and products.

Ready to Join Us? If passionate about leading a team and driving continuous improvement, we would love to hear from you. Apply now and be a part of our exciting journey. Reasonable Accommodations: We are committed to providing reasonable accommodations for individuals with disabilities. If assistance or an accommodation is needed due to a disability, please contact us.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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